Lux Spa Front Desk & Guest Experience Specialist

CHAMPNEYS HENLOW LIMITED; Henlow; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Spa access

Discounts on Champneys products

Discounted stays

Probationary spa day

Health club discounts

Employee Assistance Programme

Job summary

Champneys Henlow Limited is seeking a Front of House Receptionist to ensure smooth check-ins/outs, handle guest enquiries, and support guest satisfaction across a luxury health spa environment.

You will be the first point of contact, delivering a warm welcome, accurate payments processing, and proactive guest support. Full training provided; part-time 32 hours per week with competitive rewards and wellbeing benefits.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage payments accurately and with attention to detail.
• Calm, solution focused approach when handling guest feedback or issues.

Responsibilities

• Deliver a warm, professional welcome and efficient check-in experience.
• Manage guest check-outs, payments and accounts.
• Resolve guest enquiries and escalate when appropriate.
• Handle end-of-day procedures in line with guidelines.
• Prepare arrivals for future dates to ensure a seamless journey.
• Operate the switchboard and transfer calls professionally.
• Coordinate with Housekeeping and other departments to support satisfaction.

Skills

Customer service

Communication skills

Cash handling

Attention to detail

Calm under pressure

Job description

Champneys Henlow Limited is seeking a Front of House Receptionist to ensure smooth check-ins/outs, handle guest enquiries, and support guest satisfaction across a luxury health spa environment.

You will be the first point of contact, delivering a warm welcome, accurate payments processing, and proactive guest support. Full training provided; part-time 32 hours per week with competitive rewards and wellbeing benefits.