Spa Host

Boringdon Hall; Sherford; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Tronc / Service charge (Food & Spa

Gym & spa membership

Discounts on spa treatments

Discounts on food & beverage

Bed & breakfast discounts

Love to Shop vouchers

Job summary

Boringdon is seeking a Spa Receptionist to deliver warm, professional service to clients and spa guests. You will manage bookings, answer queries, and support therapists to ensure an outstanding guest journey.

The role requires a positive, proactive approach and a commitment to upholding spa standards. You will handle reception tasks, assist with marketing literature, and contribute to sales targets while maintaining client databases and ensuring confidentiality.

Qualifications

• Must have a warm and welcoming manner.
• Attention to detail is essential for accurate bookings and client records.
• Excellent guest service skills to enhance the spa experience.
• Clear and courteous communication with clients and colleagues.
• Excellent teamwork with the ability to work autonomously when needed.

Responsibilities

• Offer a high level of consistent, friendly and efficient care to spa clients and visitors.
• Manage client bookings accurately to ensure a seamless journey for each guest.
• Respond to client queries by phone, post, online and in person.
• Maintain knowledge of treatments and products to answer questions and upsell where appropriate.
• Achieve sales targets and identify opportunities for repeat business.
• Perform reception procedures and manage opening/closing duties for the Spa.

Skills

Warm & welcoming

Attention to detail

Guest service excellence

Clear communication

Team player with autonomy

Job description

Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’
Home to the award winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This rolehas a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to£13.25 per hour and £50 in hotel vouchers.

Key Attributes

• Warm & welcoming manner
• Has a calm, can do attitude
• Attention to Detail
• Is an excellent team player with the ability to work autonomously
• High Presentation Standards
• Excellent guest service skills
• Clear Communication

Role & Responsibilities

• To offer a high level of consistent, friendly and efficient care to all spa clients and visitors.
• To work within spa guidelines to ensure that all client bookings are accurate and precise resulting in a client journey that is second to none.
• To deal with all client queries – by phone, post, online and face-to-face.
• To maintain a good knowledge of all products and treatments in order to deal with daily client queries and bookings. (Product and treatment training will be provided)
• To consistently achieve sales targets.
• To identify and maximise sales opportunities in all client queries/contact.
• To carry out Reception procedures as per the daily checklists. This will include opening/closing of the Spa.
• To liaise with the Spa therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the client’s journey runs smoothly.
• To ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Head Therapist or Spa Manager.
• To maintain an accurate client database. Assist the Spa Manager in utilising this information to maintain close contact with our clients and encourage repeat business. All contact will be both paper and web-based.
• To create and distribute marketing literature as required.
• To carry out administrative duties as required e.g. filing, daily banking, stock taking.
• To ensure all necessary paperwork is completed correctly and passed to the appropriate therapist to prior to any treatment delivery. Update any changes that may need to be made to a client’s record.
• To build up a rapport with all clients. Communicate client suggestions to management so that the Spa’s offering can be further enhanced.
• To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
• To display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
• To work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
• To be expected to work to the demands of the business, involving the working of unsociable hours.
• To provide flexibility with covering shifts due to illness.
• Any other duties as required