Spa Therapist/ Host - 32 hours

The Newt in Somerset; Castle Cary; On-site; GBP 19,000 - 24,000; Part time

Benefits offered by this job

Employee Life Cover (2x salary)

24/7 remote GP for you and family

Complimentary Spa & pools access

50% off Spa Treatments

Gym access and wellbeing classes

Cycle to Work scheme

Staff meals onsite

30% staff discount (online & estate)

Garden membership (The Newt & partner)

Job summary

The Newt in Somerset is seeking a Spa Therapist & Host to welcome guests, deliver spa treatments to a five-star standard, and coordinate appointments. The role requires NVQ Level 2/3 Spa Therapy or equivalent, hospitality experience, and a driving licence is recommended due to estate location.

Salary is £21,500 per annum plus troncs and fantastic benefits. 32 hours per week across weekdays and weekends with early and late shifts; driving may be needed for estate access.

Qualifications

• NVQ Level 2 and 3 Spa Therapy qualifications, or equivalent, with strong experience delivering spa treatments.
• Relevant massage or holistic therapy certifications (e.g., Swedish, deep tissue, aromatherapy).
• Attentive guest care with high standards in service.
• Clear written and verbal English communication; basic computer skills.
• Good organisation and time management to complete treatments within appointment times.
• Collaborative approach with positive feedback response.
• Experience in hosting, reception or customer service in spa/hospitality is advantageous.
• International spa experience and additional holistic therapies welcome.

Responsibilities

• Welcome guests with warm, professional care and anticipate their needs.
• Deliver spa treatments to a five-star standard following training protocols.
• Coordinate appointments and respond to booking requests and changes.
• Support reception tasks including payments, calls and guest inquiries.
• Maintain a calm, welcoming spa environment and consistent standards.
• Work with spa and hotel teams to support daily operations.
• Participate in workshops and guest-facing delivery as required.
• Follow health and safety training and business requirements.

Skills

Spa therapy

Guest care

Reception experience

Education

NVQ Level 2/3 Spa Therapy

Job description

Spa Therapist & Host

£21,500 per annum, plus tronc and fantastic benefits

32 hours per week, including weekdays and weekends, with early shifts starting at 6.30am and late shifts finishing at 9pm.

Due to the location of the estate, a driving licence is recommended for this role.

Advert closes: Monday 19th October at 5pm

Take a look at our website

Read the full job description here

Bring your touch to a spa where nature inspires every treatment and thoughtful care shapes every visit.

Key Responsibilities

• Welcome guests with warm, professional and personalised care, anticipating their needs throughout their visit.
• Deliver spa treatments to a five-star standard, following training and treatment protocols.
• Coordinate appointments and respond thoughtfully to booking requests and schedule changes.
• Support reception duties, including handling payments, telephone calls and guest enquiries.
• Maintain a calm, welcoming environment and consistent standards across the spa.
• Work closely with the spa and hotel teams to support the smooth running of daily operations.
• Participate in workshops throughout the year and contribute to their guest-facing delivery as required.
• Follow all health and safety training, procedures and business requirements.

What we can offer

• A positive workplace environment with opportunities to develop both personally and professionally.
• Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
• Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
• Stay in shape with complimentary use of our gym and wellbeing classes.
• Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
• Complimentary staff meal when onsite – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
• We value your hard work and recognise your achievements through our colleague recognition programme – Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
• Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants.
• A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
• Up to 30 days annual leave each year for our full-time team.

What we’re looking for

• NVQ Level 2 and 3 Spa Therapy qualifications, or equivalent, with strong experience delivering spa treatments.
• Relevant massage or holistic therapy certifications, such as Swedish massage, deep tissue or aromatherapy.
• An attentive approach to guest care, with the ability to anticipate needs and maintain consistently high standards.
• Clear written and verbal communication in English, alongside basic computer skills and familiarity with Microsoft Office.
• Good organisation and time management, including the ability to complete treatments within allocated appointment times.
• A collaborative, constructive approach, taking responsibility for your work and responding positively to feedback.
• Previous hosting, reception or customer service experience, ideally within a spa or hospitality setting, would be an advantage.
• International spa experience and additional holistic therapy qualifications would be welcome.

Where you’ll be working

The Spa at The Newt in Somerset is a nature-led wellbeing space inspired by the estate’s gardens, herbs, and botanical traditions. The Hammam is a key feature of the Spa, offering natural cleansing and heat-based rituals central to our wellness philosophy. Guests also enjoy Rasul, Halotherapy, Steam Room, Sauna, and indoor/outdoor pools. Treatments and products are crafted using estate-grown herbs and botanicals, creating a calm, natural environment focused on real and restorative wellbeing.

Who are we – The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences..

INDAVR