Luxury Client Advisor — Elite Fashion & CRM

LVMH; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

LVMH Group seeks a FENDI Ambassador in Greater London. This role requires delivering luxurious experiences and excellent customer service. Key responsibilities include upselling across products, managing customer relationships using CRM tools, and maintaining inventory accuracy. The ideal candidate will have at least 3 years’ experience in the retail fashion industry, particularly in luxury sales, complemented by a Bachelor’s degree. Strong communication skills in English are essential. Join us to embody the FENDI brand values while ensuring customer satisfaction.

Qualifications

• Minimum 3 years’ experience in Retail Fashion industry, with at least 1 in Luxury Sale.
• Strong knowledge and/or interest in fashion/luxury industry.
• Computer skills and Retail management system knowledge.

Responsibilities

• Engage in upselling, cross selling, and achieve performance targets.
• Strengthen customer relations and nurture loyal FENDI customer base.
• Maintain inventory accuracy and support during stock takes.

Skills

Strong selling skills

Excellent relationship skills

Fluent English

Self-reliance

Organization

Education

Bachelor’s Degree or equivalent

Tools

Company Sales Management system

Job description

LVMH Group seeks a FENDI Ambassador in Greater London. This role requires delivering luxurious experiences and excellent customer service. Key responsibilities include upselling across products, managing customer relationships using CRM tools, and maintaining inventory accuracy. The ideal candidate will have at least 3 years’ experience in the retail fashion industry, particularly in luxury sales, complemented by a Bachelor’s degree. Strong communication skills in English are essential. Join us to embody the FENDI brand values while ensuring customer satisfaction.