Luxury Client Advisor & VIP Experience Lead

Fendi Italia Srl; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Fendi Italia Srl is seeking a FENDI Ambassador in Greater London to provide a luxurious experience to clients. Responsibilities include engaging in upselling and strengthening customer relations while managing inventory and store operations. The ideal candidate will have 3+ years in retail, a Bachelor's degree, and fluency in English. The role demands strong communication, organization, and a passion for fashion. A goal-oriented approach and knowledge of retail management systems are essential.

Qualifications

• Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale.
• Excellent relationships skills, self-reliant, friendly and patient.
• Strong knowledge and/or interest for fashion/luxury industry.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Strengthen customer relations and nurture loyal FENDI customer base.
• Maintain proper visual merchandising according to company guidelines.

Skills

Strong selling skills

Communication skills

Relationship skills

Organizational skills

Goal-oriented approach

Education

Bachelor’s Degree or equivalent

Tools

Retail management systems

CRM tools

Job description

Fendi Italia Srl is seeking a FENDI Ambassador in Greater London to provide a luxurious experience to clients. Responsibilities include engaging in upselling and strengthening customer relations while managing inventory and store operations. The ideal candidate will have 3+ years in retail, a Bachelor's degree, and fluency in English. The role demands strong communication, organization, and a passion for fashion. A goal-oriented approach and knowledge of retail management systems are essential.