Client Advisor [FENDI London]

Fendi Italia Srl; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Fendi Italia Srl is seeking a FENDI Ambassador in Greater London to provide a luxurious experience to clients. Responsibilities include engaging in upselling and strengthening customer relations while managing inventory and store operations. The ideal candidate will have 3+ years in retail, a Bachelor's degree, and fluency in English. The role demands strong communication, organization, and a passion for fashion. A goal-oriented approach and knowledge of retail management systems are essential.

Qualifications

• Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale.
• Excellent relationships skills, self-reliant, friendly and patient.
• Strong knowledge and/or interest for fashion/luxury industry.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Strengthen customer relations and nurture loyal FENDI customer base.
• Maintain proper visual merchandising according to company guidelines.

Skills

Strong selling skills

Communication skills

Relationship skills

Organizational skills

Goal-oriented approach

Education

Bachelor’s Degree or equivalent

Tools

Retail management systems

CRM tools

Job description

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines; maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile:

• Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of second language is a plus.