Client Advisor [FENDI London]

LVMH Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

LVMH Group seeks a FENDI Ambassador in Greater London. This role requires delivering luxurious experiences and excellent customer service. Key responsibilities include upselling across products, managing customer relationships using CRM tools, and maintaining inventory accuracy. The ideal candidate will have at least 3 years’ experience in the retail fashion industry, particularly in luxury sales, complemented by a Bachelor’s degree. Strong communication skills in English are essential. Join us to embody the FENDI brand values while ensuring customer satisfaction.

Qualifications

• Minimum 3 years’ experience in Retail Fashion industry, with at least 1 in Luxury Sale.
• Strong knowledge and/or interest in fashion/luxury industry.
• Computer skills and Retail management system knowledge.

Responsibilities

• Engage in upselling, cross selling, and achieve performance targets.
• Strengthen customer relations and nurture loyal FENDI customer base.
• Maintain inventory accuracy and support during stock takes.

Skills

Strong selling skills

Excellent relationship skills

Fluent English

Self-reliance

Organization

Education

Bachelor’s Degree or equivalent

Tools

Company Sales Management system

Job description

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
  Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile

• Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of second language is a plus.