Lux Concierge: Elevate Guest Experience at a Spa

Hiddenwell; Warwick; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Spa day on work anniversaries

Staff meals provided daily

Free access to leisure and spa

Pension scheme

Free parking

Refer-a-Friend scheme

Discounts on stays and spa days

Job summary

Ardencote Manor - Hiddenwell is seeking a dedicated Concierge to deliver exceptional guest experiences at our luxury wellness retreat. The role focuses on warm welcomes, accurate information, and seamless service across spa and hotel facilities, with opportunities to showcase upselling skills.

Join a supportive team in a full-time, permanent position. Working 37.5 hours across 5 days, including weekends, you’ll help guests feel uniquely looked after and valued every visit.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong understanding of hotel and spa facilities and services.
• Ability to follow procedures and ensure accurate information.
• Sales-minded with ability to upsell additional services.

Responsibilities

• Greet and assist guests on arrival and departure, handling luggage.
• Provide courteous, efficient service and meet guest needs promptly.
• Escort guests to rooms and share brief info on facilities.
• Assist with guest requests like room service, transfers, taxis.
• Keep public areas tidy and replenish supplies through the day.
• Coordinate with reception and other departments for smooth experiences.
• Assist on reception duties when required.

Skills

Communication

Interpersonal skills

Hotel & spa knowledge

Procedural accuracy

Upselling

Job description

Ardencote Manor - Hiddenwell is seeking a dedicated Concierge to deliver exceptional guest experiences at our luxury wellness retreat. The role focuses on warm welcomes, accurate information, and seamless service across spa and hotel facilities, with opportunities to showcase upselling skills.

Join a supportive team in a full-time, permanent position. Working 37.5 hours across 5 days, including weekends, you’ll help guests feel uniquely looked after and valued every visit.