Luxury Spa Concierge — Guest Experience Champion

Hiddenwell; United Kingdom; Teletrabalho; GBP 14 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Spa day on work anniversaries

Free daily staff meals

Complimentary use of leisure and spa设施

Employee Assistance Program

Discounts on overnight stays and spa

Pension scheme

Free Parking

Refer-a-Friend scheme

Induction and training programme

Perkbox online benefits and discounts

Online Doctor support

Resumo da oferta

Hiddenwell’s Ardencote Manor, a Luxury Wellness Retreat, seeks a Concierge to deliver exceptional guest service, handle reservations, check-ins and guest requests, and collaborate with reception and spa teams to maintain flawless guest experiences.

You will greet guests, assist with luggage, provide facility information, and assist on reception duties as required, with a warm, professional approach that encourages return visits.

Qualificações

• Excellent communication and interpersonal skills.
• Excellent understanding of hotel and spa facilities and services.
• Ability to follow procedures and maintain accuracy in information provided.
• Sales-oriented mindset with ability to upsell and promote additional services.

Responsabilidades

• Greeting and assisting guests upon arrival and departure with their luggage
• Providing courteous and efficient service, ensuring guest needs are met promptly
• Escorting guests to their rooms and providing brief information about hotel and spa facilities
• Assisting with delivering guest requests, such as room service orders, room transfers, taxi requests
• Keeping public areas tidy and replenished throughout the day
• Coordinating with reception and other departments to ensure smooth guest experiences
• Assisting on reception duties when required

Conhecimentos

Excellent communication and Interperos

Understanding of hotel and spa

Follow procedures and accuracy

Upsell and sales mindset

Descrição da oferta de emprego

Hiddenwell’s Ardencote Manor, a Luxury Wellness Retreat, seeks a Concierge to deliver exceptional guest service, handle reservations, check-ins and guest requests, and collaborate with reception and spa teams to maintain flawless guest experiences.

You will greet guests, assist with luggage, provide facility information, and assist on reception duties as required, with a warm, professional approach that encourages return visits.