Lead Concierge — Elevate Five-Star Guest Experiences

Hiddenwell; Warwick; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Complimentary Spa Day on work annivers

Complimentary use of leisure and spa

Employee Assistance Program

Discounts on overnight stays and spa

Discounts on food, drink and retail

Pension scheme

Free Parking

Refer-a-Friend scheme

Induction and training programme

Perkbox Online discounts

Online Doctor support

Job summary

Ardencote Manor - Hiddenwell is seeking a Head Concierge to lead our Concierge team and deliver five-star service at our luxury retreat in Warwick. You will set the standard for guest arrivals, stays and departures, and mentor colleagues to exceed expectations.

With at least two years in hospitality, you will inspire the team, manage guest requests with discretion, and collaborate across departments to create memorable experiences for every guest while upholding Ardencote's premium standards.

Qualifications

• Minimum 2 years in hospitality, concierge or front-of-house.
• Strong leadership and guest-service focus.
• Proven communication and problem-solving abilities.
• Knowledge of local attractions and transport options.

Responsibilities

• Lead, support and develop the Concierge team to deliver exceptional guest service.
• Create a warm and welcoming first impression for every guest.
• Oversee arrivals, departures, luggage and transport arrangements.
• Coordinate transfers, taxis and guest transport requirements.
• Manage concierge operations including Boot Room, luggage storage and guest areas.
• Anticipate guest needs and arrange personalised experiences and VIP arrivals.
• Handle enquiries and resolve concerns professionally and efficiently.
• Share knowledge of hotel facilities and local experiences.
• Collaborate with other departments for a seamless guest journey.
• Maintain service standards, shift handovers and accurate guest records.
• Coach and train the team in hotel procedures and health and safety.

Skills

Leadership

Guest service

Communication

Organization

Problem solving

Positive attitude

Multitasking

Local knowledge

Transport knowledge

Tools

MS Office

PMS (Hotel systems)

Job description

Ardencote Manor - Hiddenwell is seeking a Head Concierge to lead our Concierge team and deliver five-star service at our luxury retreat in Warwick. You will set the standard for guest arrivals, stays and departures, and mentor colleagues to exceed expectations.

With at least two years in hospitality, you will inspire the team, manage guest requests with discretion, and collaborate across departments to create memorable experiences for every guest while upholding Ardencote's premium standards.