Guest Experience Concierge – Hotel & Spa

Hiddenwell; Frimley; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Complimentary Spa Day on work annivers

Complimentary use of leisure and spa

Access to the Employee Assistance Plan

30% discount on overnight stays andspa

Discounts on food, drink and retail

Pension scheme

Free Parking

Refer-a-Friend scheme

Excellent Induction and training

Perkbox Online benefits and discounts

On-line Doctor support

A fun, supportive and inclusive work

Job summary

Ardencote Manor - Hiddenwell is seeking friendly Hotel & Spa Receptionists to join our Front of House team. You’ll welcome guests and ensure a seamless experience from arrival to departure.

Responsibilities include check-ins/outs, bookings, promoting spa experiences and delivering five-star service. The role offers both full-time and part-time hours, with a rota across mornings, evenings, weekends and bank holidays.

Qualifications

• At least 1 year's experience in a customer service role
• A genuine passion for hospitality and delivering outstanding guest service
• Excellent communication and interpersonal skills
• A friendly, positive and professional approach
• Excellent organisational skills and the ability to multitask in a busy environment
• Confidence using computers and booking systems
• A proactive attitude with a natural ability to anticipate guest needs
• Flexibility to work shifts, including mornings, evenings, weekends and bank holidays

Responsibilities

• Welcoming hotel and spa guests with warmth, professionalism and a genuine smile
• Managing hotel and spa check-ins, check-outs and guest enquiries
• Handling bedroom, spa treatment, restaurant and activity bookings
• Providing expert information about our facilities, treatments and experiences
• Promoting and upselling spa treatments, products, packages and dining experiences
• Processing payments and maintaining accurate guest records
• Responding to guest requests and resolving concerns professionally
• Working closely with Spa, Housekeeping and other departments to ensure a seamless guest experience
• Ensuring reception areas are welcoming, organised and beautifully presented
• Going above and beyond to create memorable guest experiences

Job description

Ardencote Manor - Hiddenwell is seeking friendly Hotel & Spa Receptionists to join our Front of House team. You’ll welcome guests and ensure a seamless experience from arrival to departure.

Responsibilities include check-ins/outs, bookings, promoting spa experiences and delivering five-star service. The role offers both full-time and part-time hours, with a rota across mornings, evenings, weekends and bank holidays.