Night Concierge - Luxury Spa & Guest Experience Lead

Hiddenwell; Warwick; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Complimentary Spa Day on work annivers

Complimentary use of leisure and spa

Pension scheme

Free Parking

Refer-a-Friend scheme

Job summary

Ardencote Manor - Hiddenwell in Warwick is seeking a Nights Concierge to deliver warm, professional guest service during night shifts. You will manage reservations, check-ins, and guest inquiries, ensuring a smooth, welcoming experience and accurate information sharing.

The role emphasizes handling multiple tasks, promoting spa and hotel services, and maintaining high standards of guest care, with training provided for hotel operations.

Qualifications

• Excellent communication and interpersonal skills.
• Polite, professional, and guest-focused approach.
• Confident in using booking systems and handling multiple tasks at once.
• Sales-minded attitude with ability to promote services and packages.
• Knowledge of spa and hotel operations is a plus (training provided).

Responsibilities

• Welcoming guests with warmth and professionalism, ensuring a smooth check-in and check-out experience.
• Handling reservations, check-ins, and check-outs efficiently and accurately.
• Answering all phone calls professionally and in a friendly manner.
• Maintaining a polite and thorough demeanor, sharing relevant information with guests.
• Assisting with guest inquiries and providing information about the property and local attractions.
• Following procedures accurately and understanding the hotel and spa facilities, policies, and procedures.
• Effectively upselling packages and additional treatments to guests.
• Providing support for other administrative duties as required by the team.

Skills

Guest Experience

Hospitality

Customer Service

Job description

Ardencote Manor - Hiddenwell in Warwick is seeking a Nights Concierge to deliver warm, professional guest service during night shifts. You will manage reservations, check-ins, and guest inquiries, ensuring a smooth, welcoming experience and accurate information sharing.

The role emphasizes handling multiple tasks, promoting spa and hotel services, and maintaining high standards of guest care, with training provided for hotel operations.