Luggage Porter / Concierge - RBH- Front Office

Radisson Blu Heathrow - Arora Group; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Friends & family hotel rates

Food and beverage discounts

Christmas gifts and parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste Card

Life assurance

Wage stream

Employee assistance programme

Arora star recognition

Long service recognition

Job summary

Radisson Blu Heathrow Hotel & Conference Centre, London, part of the Arora Group, is seeking a guest-focused porter. You will welcome guests, assist with luggage, and support guests throughout their stay with a cheerful, professional manner.

Responsibilities include helping guests in and out of vehicles, handling packages, and sharing accurate information about hotel facilities and local happenings. A 4-star hotel experience would be advantageous.

Qualifications

• Providing high quality service comes naturally to you.
• Strong communication skills are essential.
• A smart and professional appearance is expected.
• You value being part of a team and supporting colleagues.
• An approachable, positive, and proactive manner is important.

Responsibilities

• Greet guests with a warm welcome and assist with luggage promptly.
• Help guests in and out of vehicles and open doors courteously.
• Deliver or collect guest packages, messages, and letters.
• Manage luggage storage and ensure items are labelled and stored neatly.
• Provide accurate information about hotel facilities and local attractions.

Skills

Communication

Team player

Professional appearance

Positive attitude

Job description

Salary – Discussed at venueHoliday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.


• Uniform offered and dry cleaned.


• Discounted employee friends & family rates at Arora Hotels.


• Food and beverage discounts.


• Christmas gifts and employee parties.


• Introduce a friend scheme.


• Cycle 2 work scheme.


• UK attraction discounts @ Merlin Entertainments.


• Taste card.


• Life assurance scheme.


• Wage stream.


• Employee assistance programme.


• Arora star employee recognition.


• Long service recognition award.

About us...

Radisson Blu Heathrow Hotel & Conference Centre, London is unique from the outset. Perfect for weekend stays, spa breaks and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment, jacuzzi, sauna and steam room facilities.

A bit about what you will do...

• Luggage porters in our team provide a warm welcome to our guests, assisting with their luggage and fulfilling their requests promptly and efficiently.


• They are instrumental in creating a memorable stay for each of our guests.


• Greet our guest with a warm welcome and an infectious smile


• Assists our guests in and out vehicles by opening doors courteously.


• Ensuring all luggage needs are dealt with promptly and professionally.


• Knowledgeable about the hotel facilities, activities, promotions, and happenings in the local area to provide accurate information.


• Deliver or collect any guest’s packages, messages, and letters from their rooms.


• Manage luggage storage room ensuring luggage is labelled and stored neatly.

More about you...

• Providing high quality service comes naturally to you.


• A smart and professional appearance.


• Strong communication skills.


• You value being part of a team and supporting your colleagues.


• Most of all, you will have an approachable, positive, and proactive manner.


• 4‑star hotel experience in a similar role would be a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.