Night Luggage Porter - HWSOF-Front Office

Sofitel Heathrow - Arora Group; Hounslow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Sofitel Heathrow is seeking a Night Luggage Porter to warmly welcome guests, assist with luggage, and support hotel operations during night hours. You will maintain a professional appearance and deliver prompt service across departments.

The role follows a 4 on 4 off pattern with 12-hour shifts. Benefits include meals on duty, uniform care, and staff discounts within Arora Hotels, along with life assurance and employee recognition programs.

Qualifications

• Demonstrates high-quality guest service and a polished professional image.
• Excellent communication and interpersonal skills are essential.
• Ability to work collaboratively within a hotel team and support colleagues.

Responsibilities

• Greet guests with a warm welcome and assist with luggage.
• Support night operations and coordinate across departments as needed.
• Ensure luggage handling is prompt, careful and organized.
• Be knowledgeable about hotel facilities and local area to assist guests.

Skills

Customer service

Professional appearance

Communication skills

Team player

Proactive attitude

Job description

Salary - £26,026 plus tronc - 4 on 4 off pattern, 12 hour shift.

Holiday - 20 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

• Night Luggage porters in our team provide a warm welcome to our guests, assisting with their luggage and fulfilling their requests promptly and efficiently. They are instrumental in creating a memorable stay for each of our guests.
• Greet our guest with a warm welcome and an infectious smile
• Assist guests with any request during night and support overall hotel operation across departments
• Ensuring all luggage needs are dealt with promptly and professionally.
• Knowledgeable about the hotel facilities, activities, promotions, and happenings in the local area to provide accurate information.
• Deliver or collect any guest’s packages, messages, and letters from their rooms.
• Manage luggage storage room ensuring luggage is labelled and stored neatly.

More about you...

• Providing high quality service comes naturally to you.
• A smart and professional appearance.
• Excellent communication skills
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role would be a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.