Luggage Porter & Concierge — Guest Welcome Pro

Radisson Blu Heathrow - Arora Group; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Friends & family hotel rates

Food and beverage discounts

Christmas gifts and parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste Card

Life assurance

Wage stream

Employee assistance programme

Arora star recognition

Long service recognition

Job summary

Radisson Blu Heathrow Hotel & Conference Centre, London, part of the Arora Group, is seeking a guest-focused porter. You will welcome guests, assist with luggage, and support guests throughout their stay with a cheerful, professional manner.

Responsibilities include helping guests in and out of vehicles, handling packages, and sharing accurate information about hotel facilities and local happenings. A 4-star hotel experience would be advantageous.

Qualifications

• Providing high quality service comes naturally to you.
• Strong communication skills are essential.
• A smart and professional appearance is expected.
• You value being part of a team and supporting colleagues.
• An approachable, positive, and proactive manner is important.

Responsibilities

• Greet guests with a warm welcome and assist with luggage promptly.
• Help guests in and out of vehicles and open doors courteously.
• Deliver or collect guest packages, messages, and letters.
• Manage luggage storage and ensure items are labelled and stored neatly.
• Provide accurate information about hotel facilities and local attractions.

Skills

Communication

Team player

Professional appearance

Positive attitude

Job description

Radisson Blu Heathrow Hotel & Conference Centre, London, part of the Arora Group, is seeking a guest-focused porter. You will welcome guests, assist with luggage, and support guests throughout their stay with a cheerful, professional manner.

Responsibilities include helping guests in and out of vehicles, handling packages, and sharing accurate information about hotel facilities and local happenings. A 4-star hotel experience would be advantageous.