Luggage Porter

InterContinental London - The O2 - Front Office; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

InterContinental London O2, located on Greenwich Peninsula attached to the O2, seeks a luggage porter to warmly welcome guests, assist with luggage and fulfill requests promptly.

You will greet guests, open doors, manage luggage needs, and stay informed about hotel facilities to provide accurate information. A smart appearance and excellent communication help you shine; 5-star hotel experience is a plus.

Qualifications

• Excellent communication skills are essential.
• A smart and professional appearance.
• Good teamwork and a positive attitude are valued.

Responsibilities

• Greet guests with a warm welcome and a smile.
• Assist guests with luggage and open doors as needed.
• Ensure luggage needs are handled promptly and professionally.
• Be knowledgeable about hotel facilities and local happenings to provide accurate information.
• Deliver or collect packages and messages from guests' rooms.
• Manage luggage storage room and labeling.

Skills

Excellent communication

Smart appearance

Team player

Job description

Salary – £27,560 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

Luggage porters in our team provide a warm welcome to our guests, assisting with their luggage and fulfilling their requests promptly and efficiently. They are instrumental in creating a memorable stay for each of our guests.

• Greet our guest with a warm welcome and an infectious smile
• Assists our guests in and out vehicles by opening doors graciously and courteously.
• Ensuring all luggage needs are dealt with promptly and professionally.
• Knowledgeable about the hotel facilities, activities, promotions, and happenings in the local area to provide accurate information.
• Deliver or collect any guest’s packages, messages, and letters from their rooms.
• Manage luggage storage room ensuring luggage is labelled and stored neatly.

More about you...

• Providing high quality service comes naturally to you.
• A smart and professional appearance.

• Excellent communication skills.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role would be a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.