Luggage Porter

Hyatt Corporation; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel brand in City of Westminster is seeking a Casual Luggage Porter to provide top-notch service to guests upon arrival and departure. Key responsibilities include ensuring a smooth experience, maintaining cleanliness, and handling guest interactions. Ideal candidates will possess prior experience in premium hospitality and exceptional interpersonal skills. The role offers numerous benefits including discounted hotel stays, complimentary meals, and more. Join us in creating an inclusive and welcoming environment for all guests.

Benefits

Discounted hotel stays

Free meals in colleague restaurant

Uniform provided and laundered complimentary

Headspace membership

50% discount on food and beverages at selected UK Hyatt Hotels

Qualifications

• Previous experience in a similar role within the premium hospitality segment preferred.
• Professionalism and ability to maintain a positive guest experience.

Responsibilities

• Provide service and assistance with guest arrivals and departures.
• Ensure cleanliness of the forecourt and lobby.
• Handle guest complaints where applicable.

Skills

Exceptional customer service

Interpersonal skills

Attention to detail

Ability to multitask

Job description

Role Overview

The Casual Luggage Porter is accountable for providing guests with all service and assistance connected with arrival to and departure from the hotel. Some of the key processes include but are not limited to: welcome the guest to the hotel in a professional manner, offering car valet service where required, ensuring the forecourt is kept clean & tidy at all times in accordance with hotel standards, a smooth arrival and departure experience including rooming and delivering luggage, assisting guests during their stay and handling guest complaints where applicable, and ensuring the hotel lobby is clean and well maintained at all times.

Qualifications

Previous experience in a similar role within the premium hospitality segment is preferred. Exceptional customer service and interpersonal skills, with attentiveness, professionalism, and the ability to handle multiple tasks efficiently while maintaining a positive guest experience.

About the Hotel

Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, many of which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travelers alike. Dining options include seasonal British dishes at The Montagu, snacks and cocktails at award‑winning Churchill Bar & Terrace. Continuous learning and development opportunities provide a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide. "We care for people so they can be their best"—this is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family, which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company. Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.

Benefits

• Next Steps: Apply today for Luggage Porter and start your journey with Hyatt Hotels!
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
• Free meals in our colleague restaurant.
• Uniform provided and laundered complimentary.
• Headspace membership and access to our Employee Assistance Programme.
• 50% discount on food and beverages when you dine as a guest at selected UK Hyatt Hotels.