Loyalty & Engagement Specialist — Drive Customer Visits

IKEA; Manchester; Presencial; GBP 24.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount

Life Assurance

Pension contributions

Interest-free loans

Rosetta Stone access

Additional paid leave

Descripción de la vacante

IKEA Warrington is seeking a Customer Loyalty & Engagement Specialist to turn customer insights into action, growing loyalty, visitation, and satisfaction. You will work with store leaders to translate data into actionable local programs and events.

This role offers development opportunities across UK networks, collaboration with stakeholders, and exposure to commercial strategy. You will lead engaging communications and help shape the store's long-term loyalty strategy.

Formación

• Subject matter expert for store loyalty, using knowledge to drive engagement, visitation and growth.
• Leverage customer insights and performance data to identify opportunities that enhance engagement, loyalty, visitation and performance.
• Results-driven mindset with data, learnings and performance measures to evaluate initiatives and improve outcomes.
• Translate complex data into clear presentations and recommendations, influencing stakeholders from coworkers to Unit Leaders.
• Strong planning, organisational and prioritisation skills to manage multiple initiatives across the IKEA calendar.
• Self-led, proactive approach with ownership of delivering results and managing workload.
• Excellent relationship-building and communication to collaborate with store leaders.
• Interest in social media and content creation to develop engaging communications across channels.

Responsabilidades

• Developing and delivering local loyalty initiatives and visitation-driving activities to inspire more customers to visit and engage with IKEA.
• Collaborating with the Store Commercial Activity Manager to integrate IKEA Family and IKEA Business activities into the local calendar.
• Planning, coordinating and promoting customer events in-store and online through IKEA Family.
• Ensuring IKEA Family foundations: visibility of member benefits, pricing, stock, communications and forecasting with the wider Commercial Team.
• Maintaining and updating local customer communication channels for timely, engaging information.
• Collating and sharing loyalty data and KPIs with stakeholders, identifying opportunities and presenting insights.
• Managing the local community budget to support neighbourhood engagement, partnerships and PR opportunities.
• Supporting the People & Planet Positive agenda with IKEA Family members in sustainability activities and campaigns.
• Participating in national IKEA networks and groups to share best practices and drive visitation and loyalty.

Conocimientos

Customer insights

Data analysis

Presentation skills

Stakeholder influence

Planning

Communication

Social media

Descripción del empleo

IKEA Warrington is seeking a Customer Loyalty & Engagement Specialist to turn customer insights into action, growing loyalty, visitation, and satisfaction. You will work with store leaders to translate data into actionable local programs and events.

This role offers development opportunities across UK networks, collaboration with stakeholders, and exposure to commercial strategy. You will lead engaging communications and help shape the store's long-term loyalty strategy.