Loyalty Card Growth & Experience Lead

Iceland Foods Ltd; Wales; Presencial; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Parking

Restaurant onsite with Michelin Star厨师

Costa onsite

Subsidised gym membership

Educational sponsorship

Enhanced maternity/paternity leave

Long service awards

Rewards & recognition

Online discounts at retailers

Descripción de la vacante

Iceland Foods Ltd is seeking a Loyalty Card Manager to lead the strategy and execution for our Iceland Customer Loyalty Card. This role suits someone with strong retail understanding and marketing experience, reporting to the Head of Customer Operations.

You will drive sales, increase card swipe rates, and partner with marketing and insights teams to maximise value across channels while monitoring ROI and delivering customer-focused communication plans.

Formación

• Professional outlook and strong communications skills.
• Experience in retail or online/ecommerce environments.
• Ability to network with external suppliers and internal teams.
• Comfort working in a fast-paced, changing environment.
• Desirable retail management experience.

Responsabilidades

• Drive profitable sales growth through the bonus card initiative.
• Increase card swipe rate across the business.
• Create and maintain an activity plan to drive card usage.
• Collaborate with marketing on partnerships benefiting customers.
• Work with insights to quantify loyalty value across channels.
• Review ROI on loyalty activities and programs.
• Develop clear retail communications and embed improvements.
• Manage loyalty app projects with IT or external partners.

Conocimientos

Communication skills

Retail experience

Ecommerce experience

Stakeholder management

Leadership

Supplier management

Descripción del empleo

Iceland Foods Ltd is seeking a Loyalty Card Manager to lead the strategy and execution for our Iceland Customer Loyalty Card. This role suits someone with strong retail understanding and marketing experience, reporting to the Head of Customer Operations.

You will drive sales, increase card swipe rates, and partner with marketing and insights teams to maximise value across channels while monitoring ROI and delivering customer-focused communication plans.