Fulfilment Operations Lead – Click & Collect

IKEA; Royal Borough of Greenwich; Presencial; GBP 29.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

IKEA discount

Life Assurance

Pension contributions

Additional leave

Descripción de la vacante

IKEA Greenwich is seeking a Fulfilment Operations Team Leader to guide our Click & Collect team, ensuring orders are picked, prepared and handed over accurately, efficiently and on schedule. You will drive coaching and development to create an engaging, inclusive culture where co-workers perform at their best.

The role emphasizes visible leadership, decision making, and a passion for delivering a seamless collection experience for customers.

Formación

• Experience of leadership in a busy warehouse environment with ability to prioritise and organise workload.
• Results-driven with clear customer focus and ability to meet budgets and goals.
• Strong communication skills for building relationships with co-workers and customers.
• Ability to implement structured ways of working with problem-solving experience and good computer literacy.

Responsabilidades

• Lead the operation of stock replenishment activities to ensure products are received, replenished and available where needed.
• Ensure efficient daily Fulfilment Operations for maximum stock availability and readiness.
• Coach and develop a hard-working team, promoting equality, diversity and wellbeing.
• Maintain a clean, organised, and safe work environment in line with health, safety, and security regulations.
• Collaborate with the team to achieve business goals, review workloads and manage seasonal demands while controlling costs.

Conocimientos

People leadership

Customer focus

Decision making

Communication

Descripción del empleo

IKEA Greenwich is seeking a Fulfilment Operations Team Leader to guide our Click & Collect team, ensuring orders are picked, prepared and handed over accurately, efficiently and on schedule. You will drive coaching and development to create an engaging, inclusive culture where co-workers perform at their best.

The role emphasizes visible leadership, decision making, and a passion for delivering a seamless collection experience for customers.