Customer Loyalty & Engagement Specialist - Warrington

Ingka External; Burtonwood; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

IKEA discount

Life Assurance

Rosetta Stone access

Given Day

Job summary

IKEA Warrington is seeking a Loyalty Specialist to become the store's loyalty expert, using customer insights and data to drive engagement, visitation, and commercial growth. You will collaborate with leaders across the store to influence decisions and shape customer experiences.

The role offers development opportunities through UK-wide networks and exposure to commercial strategy and leadership decision-making within IKEA.

Qualifications

• Loyalty expert responsible for store loyalty, using insights to drive engagement and growth.
• Leverages customer insights, behavioural trends, and performance data to identify opportunities.
• Translates data into clear presentations and recommendations to influence stakeholders.

Responsibilities

• Developing and delivering local loyalty initiatives and visitation-driving activities.
• Coordinating IKEA Family and IKEA Business activities within the local calendar.
• Planning and promoting customer events in-store and online through IKEA Family.
• Ensuring visibility of member benefits, pricing, stock, and store communications.
• Maintaining local customer communication channels with timely information.
• Sharing loyalty performance data and insights with stakeholders at store and national levels.

Skills

Customer insights

Data analysis

Presentations

Stakeholder influence

Communication skills

Project management

Job description

IKEA Warrington, WA5 7TY, is looking to welcome a Customer Loyalty & Engagement Specialist to join the team. In IKEA we call this position a Loyalty Specialist.

Do you love understanding what makes customers tick and turning insights into action? As our Loyalty Specialist at IKEA Warrington, you'll play a key role in growing customer loyalty, increasing store visitation, and creating experiences that keep customers coming back for more.

This is a unique opportunity to become the store's loyalty expert, using customer insights, data, events, communications, and community engagement to drive commercial growth and customer satisfaction. You'll work closely with leaders across the entire store, including the Market Manager and Unit Leadership Team, building strong relationships and influencing decisions that make a real impact.

This role also offers fantastic development opportunities. Through regular collaboration with stakeholders at all levels, involvement in UK-wide networks, and exposure to commercial strategy and leadership decision-making, you'll develop the skills, knowledge, and network to support your career growth and future leadership aspirations within IKEA.

If you're curious, proactive, commercially minded, and excited by the chance to shape how customers engage with IKEA, we'd love to hear from you.

WHAT WE OFFER

• The Start Date of employment will be: 2nd of December
• Starting salary of £28,425.35 per annum, based on competence and experience.
• 39 hours weekly, working 5 days out of 7 and alternative weekends.
• Working are are between 7am to 9:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

...as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU WILL HAVE

• You will be the subject matter expert for store loyalty, using your knowledge and insights to drive customer engagement, visitation, and long-term business growth.
• Demonstrated ability to leverage customer insights, behavioural trends, and performance data to identify opportunities that enhance customer engagement, loyalty, visitation, and commercial performance.
• A results-driven mindset, using data, learnings, and performance measurement to evaluate initiatives, optimise future activity, and continuously improve outcomes.
• Skilled in translating complex data into clear, compelling presentations and recommendations, confidently communicating insights and influencing stakeholders at all levels, from co-workers to Unit Leaders.
• Proven problem-solving and decision-making abilities, adapting quickly to operational challenges and implementing practical, customer-focused solutions.
• Excellent planning, organisational, and prioritisation skills, with the ability to manage competing priorities and deliver successful activity across the IKEA calendar, key events, seasonal campaigns, and other visitation-driving initiatives.
• A self-led and proactive approach to work, confidently managing your own workload, identifying priorities and taking ownership of delivering results.
• Strong relationship-building and communication skills, enabling you to collaborate effectively with colleagues and leaders across the store.
• Interest in social media and content creation, with the ability to develop and support engaging customer communications across digital channels.

WHAT YOU’LL BE DOING DAY-TO-DAY

• Developing and delivering local loyalty initiatives and visitation-driving activities that inspire more customers to visit the store and engage with IKEA.
• Working closely with the Store Commercial Activity Manager to ensure IKEA Family and IKEA Business activities are fully integrated into the local commercial calendar, supporting key campaigns, events, and business priorities.
• Planning, coordinating, and promoting customer events both in-store and online through IKEA Family, creating memorable experiences that strengthen customer engagement, loyalty, and visitation.
• Ensuring the retail foundations for IKEA Family are in place, including visibility of member benefits, pricing, stock availability, store communications, and forecasting, by collaborating closely with the wider Commercial Team.
• Maintaining and updating local customer communication channels to ensure customers receive relevant, engaging, and timely information.
• Collating, analysing, and sharing loyalty performance data and KPIs with the Store Commercial Team and key stakeholders, identifying local opportunities and presenting insights and recommendations both within the store and at a national level.
• Managing and coordinating the local community budget to support neighbourhood engagement plans, local partnerships, community initiatives, and PR opportunities.
• Supporting the People & Planet Positive agenda by engaging IKEA Family members in sustainability-focused activities, campaigns, and events.
• Actively participating in national IKEA networks and working groups, sharing best practices, contributing new ideas that drive visitation and loyalty, building relationships across the UK business, and ensuring all activities are delivered in line with health and safety requirements.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many