Customer Loyalty & Engagement Specialist

Ingka External; Nottingham; In loco; GBP 20.000 - 25.000; Part-time

Vantaggi offerti da questo lavoro

IKEA discount

Life Assurance

Enhanced pension contributions

Interest-free loans

Rosetta Stone access

Given Day paid leave

Descrizione del lavoro

IKEA Nottingham is seeking a Loyalty Specialist to own local loyalty initiatives and engagement initiatives. You will translate customer insights into actions that drive visitation, loyalty, and commercial growth, working with leadership to implement innovative experiences both in-store and online.

Join a team focused on developing the IKEA Family ecosystem, cross-functional collaboration, and delivering measurable impact.

Competenze

• Subject matter expert for store loyalty and customer engagement.
• Ability to leverage customer insights, behavioural data and performance metrics to drive loyalty and visitation.
• Data-driven in planning, measuring and optimising initiatives with KPIs.
• Translate complex data into clear presentations and recommendations for stakeholders at all levels.
• Strong problem-solving, prioritisation and decision-making abilities in a retail environment.
• Collaborative communicator with the store leadership team and cross-functional partners.

Mansioni

• Develop local loyalty initiatives and visitation-driving activities to attract more customers to the store.
• Coordinate IKEA Family and IKEA Business activities within the local commercial calendar.
• Plan and promote customer events in-store and online.
• Ensure visibility of member benefits, pricing, stock, and communications for IKEA Family.
• Maintain local customer communication channels with timely, relevant information.
• Analyse loyalty data and share insights with store teams and national networks.

Conoscenze

Customer insights

Data analysis

Stakeholder comms

Event planning

Loyalty programs

Descrizione del lavoro

IKEA Nottingham is looking to welcome a Customer Loyalty & Engagement Specialist to join the team. In IKEA we call this position a Loyalty Specialist.

Do you love understanding what makes customers tick and turning insights into action? As our Loyalty Specialist at IKEA Warrington, you'll play a key role in growing customer loyalty, increasing store visitation, and creating experiences that keep customers coming back for more.

This is a unique opportunity to become the store's loyalty expert, using customer insights, data, events, communications, and community engagement to drive commercial growth and customer satisfaction. You'll work closely with leaders across the entire store, including the Market Manager and Unit Leadership Team, building strong relationships and influencing decisions that make a real impact.

This role also offers fantastic development opportunities. Through regular collaboration with stakeholders at all levels, involvement in UK-wide networks, and exposure to commercial strategy and leadership decision-making, you'll develop the skills, knowledge, and network to support your career growth and future leadership aspirations within IKEA.

If you're curious, proactive, commercially minded, and excited by the chance to shape how customers engage with IKEA, we'd love to hear from you.

WHAT WE OFFER

• The Start Date of employment will be: 6th of December
• Starting salary of £22,308.00 per annum, based on competence and experience.
• 30 hours weekly, working 5 days out of 7 and 3 out of 4 weekends.
• Working are are between 7am to 9:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

...as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU WILL HAVE

• You will be the subject matter expert for store loyalty, using your knowledge and insights to drive customer engagement, visitation, and long-term business growth.
• Demonstrated ability to leverage customer insights, behavioural trends, and performance data to identify opportunities that enhance customer engagement, loyalty, visitation, and commercial performance.
• A results-driven mindset, using data, learnings, and performance measurement to evaluate initiatives, optimise future activity, and continuously improve outcomes.
• Skilled in translating complex data into clear, compelling presentations and recommendations, confidently communicating insights and influencing stakeholders at all levels, from co-workers to Unit Leaders.
• Proven problem-solving and decision-making abilities, adapting quickly to operational challenges and implementing practical, customer-focused solutions.
• Excellent planning, organisational, and prioritisation skills, with the ability to manage competing priorities and deliver successful activity across the IKEA calendar, key events, seasonal campaigns, and other visitation-driving initiatives.
• A self-led and proactive approach to work, confidently managing your own workload, identifying priorities, and taking ownership of delivering results.
• Strong relationship-building and communication skills, enabling you to collaborate effectively with colleagues and leaders across the store.
• Interest in social media and content creation, with the ability to develop and support engaging customer communications across digital channels.

WHAT YOU’LL BE DOING DAY-TO-DAY

• Developing and delivering local loyalty initiatives and visitation-driving activities that inspire more customers to visit the store and engage with IKEA.
• Working closely with the Store Commercial Activity Manager to ensure IKEA Family and IKEA Business activities are fully integrated into the local commercial calendar, supporting key campaigns, events, and business priorities.
• Planning, coordinating, and promoting customer events both in-store and online through IKEA Family, creating memorable experiences that strengthen customer engagement, loyalty, and visitation.
• Ensuring the retail foundations for IKEA Family are in place, including visibility of member benefits, pricing, stock availability, store communications, and forecasting, by collaborating closely with the wider Commercial Team.
• Maintaining and updating local customer communication channels to ensure customers receive relevant, engaging, and timely information.
• Collating, analysing, and sharing loyalty performance data and KPIs with the Store Commercial Team and key stakeholders, identifying local opportunities and presenting insights and recommendations both within the store and at a national level.
• Managing and coordinating the local community budget to support neighbourhood engagement plans, local partnerships, community initiatives, and PR opportunities.
• Supporting the People & Planet Positive agenda by engaging IKEA Family members in sustainability-focused activities, campaigns, and events.
• Actively participating in national IKEA networks and working groups, sharing best practices, contributing new ideas that drive visitation and loyalty, building relationships across the UK business, and ensuring all activities are delivered in line with health and safety requirements.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

Let us know if you require any adjustments to be made during the interview process as soon as possible.