Loyalty Growth & Engagement Specialist

IKEA; Burtonwood; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

IKEA discount

Life Assurance

Rosetta Stone access

Given Day

Job summary

IKEA Warrington is seeking a Loyalty Specialist to become the store's loyalty expert, using customer insights and data to drive engagement, visitation, and commercial growth. You will collaborate with leaders across the store to influence decisions and shape customer experiences.

The role offers development opportunities through UK-wide networks and exposure to commercial strategy and leadership decision-making within IKEA.

Qualifications

• Loyalty expert responsible for store loyalty, using insights to drive engagement and growth.
• Leverages customer insights, behavioural trends, and performance data to identify opportunities.
• Translates data into clear presentations and recommendations to influence stakeholders.

Responsibilities

• Developing and delivering local loyalty initiatives and visitation-driving activities.
• Coordinating IKEA Family and IKEA Business activities within the local calendar.
• Planning and promoting customer events in-store and online through IKEA Family.
• Ensuring visibility of member benefits, pricing, stock, and store communications.
• Maintaining local customer communication channels with timely information.
• Sharing loyalty performance data and insights with stakeholders at store and national levels.

Skills

Customer insights

Data analysis

Presentations

Stakeholder influence

Communication skills

Project management

Job description

IKEA Warrington is seeking a Loyalty Specialist to become the store's loyalty expert, using customer insights and data to drive engagement, visitation, and commercial growth. You will collaborate with leaders across the store to influence decisions and shape customer experiences.

The role offers development opportunities through UK-wide networks and exposure to commercial strategy and leadership decision-making within IKEA.