Loyalty Growth & Engagement Strategist

IKEA; Nottingham; Presencial; GBP 20.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

IKEA discount

Life Assurance

Enhanced pension contributions

Interest-free loans

Rosetta Stone access

Given Day paid leave

Descripción de la vacante

IKEA Nottingham is seeking a Loyalty Specialist to own local loyalty initiatives and engagement initiatives. You will translate customer insights into actions that drive visitation, loyalty, and commercial growth, working with leadership to implement innovative experiences both in-store and online.

Join a team focused on developing the IKEA Family ecosystem, cross-functional collaboration, and delivering measurable impact.

Formación

• Subject matter expert for store loyalty and customer engagement.
• Ability to leverage customer insights, behavioural data and performance metrics to drive loyalty and visitation.
• Data-driven in planning, measuring and optimising initiatives with KPIs.
• Translate complex data into clear presentations and recommendations for stakeholders at all levels.
• Strong problem-solving, prioritisation and decision-making abilities in a retail environment.
• Collaborative communicator with the store leadership team and cross-functional partners.

Responsabilidades

• Develop local loyalty initiatives and visitation-driving activities to attract more customers to the store.
• Coordinate IKEA Family and IKEA Business activities within the local commercial calendar.
• Plan and promote customer events in-store and online.
• Ensure visibility of member benefits, pricing, stock, and communications for IKEA Family.
• Maintain local customer communication channels with timely, relevant information.
• Analyse loyalty data and share insights with store teams and national networks.

Conocimientos

Customer insights

Data analysis

Stakeholder comms

Event planning

Loyalty programs

Descripción del empleo

IKEA Nottingham is seeking a Loyalty Specialist to own local loyalty initiatives and engagement initiatives. You will translate customer insights into actions that drive visitation, loyalty, and commercial growth, working with leadership to implement innovative experiences both in-store and online.

Join a team focused on developing the IKEA Family ecosystem, cross-functional collaboration, and delivering measurable impact.