Loss Adjuster

Intact Insurance; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

Intact Insurance is seeking an experienced Commercial Loss Adjuster to join its growing team, covering the East Anglia region. You will manage a diverse portfolio of commercial property claims, working closely with clients and brokers to deliver efficient settlements.

Based from home with travel across the East Anglia region, you will assess building risks, control indemnity spend, and collaborate with a wider team of technical experts to improve process and policy outcomes.

Qualifications

• Experience in field handling high value Commercial Property claims.
• Experience managing suppliers and builders with cost controls.
• Ability to analyse claims, identify coverage and recovery issues.

Responsibilities

• Visit commercial sites and manage claims from instruction to settlement.
• Travel within East Anglia, meeting clients and third parties.
• Handle portfolios across perils, maintain indemnity control.
• Collaborate with technical team to improve best practices.

Skills

High value claims

Customer focus

Supplier management

Claim analysis

Communication

Education

Cert CII/Cert CILA

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Win as a Team

Intact Insurance is seeking an experienced Commercial Loss Adjuster to join its growing team, covering the East Anglia region. This is an exciting opportunity to manage a diverse portfolio of commercial property claims, work closely with clients and brokers, and play a key role in delivering exceptional claims service for one of the UK's leading insurers.

You’ll make an impact by:

• Undertaking commercial claim visits and providing efficient, customer focussed service by project managing claims from instruction to settlement.
• Working from home, you will travel and meet with customers and third-parties on a one-to-one basis, bringing excellent organisational, communication and relationship building skills.
• Demonstrate your knowledge of commercial property insurance when handling a portfolio of cases, including property owner, retail, industrial and offices, across all perils typically between the values of £10k to £100k.
• You’ll work alongside a larger team of Commercial Adjusters and Technical Experts.
• Work closely with our technical team to continuously improve best practice and generate policy improvements.

Your skills and experience:

• Experience of working in the field handling high value Commercial Property claims.
• Experience managing suppliers and builders using tight controls to protect indemnity spend.
• Proven ability to analyse and review claims, identifying coverage, validation and recovery issues but ensuring our customers journey takes the correct path whilst controlling indemnity.
• Knowledge of general building and construction will be advantageous.
• Cert CII/Cert CILA will be beneficial to possess.

Our DEI Commitment

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.