Casualty Claims Handler

Intact Insurance (previously RSA); Manchester; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Company Car

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Health & wellbeing + virtual GP

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance is recruiting a Casualty Claims Handler on a hybrid basis to join the Claims Expenses team. You will investigate and progress casualty claims to closure, ensuring customer service standards are met while supporting customers, brokers and third parties through the claims journey.

Ideally you have prior experience in injury and non-injury claims, handling claims up to £100,000, with knowledge of EL/PL claims.

Qualifications

• Experience in a Claims department handling injury and non-injury claims.
• Experience handling claims up to £100,000.
• Familiarity with EL/PL claims in commercial lines would be beneficial.

Responsibilities

• Investigate and progress casualty claims to closure to meet objectives and service proposition.
• Support customers, brokers and third parties throughout the claims journey using agreed processes and case laws.
• Apply technical knowledge to resolve queries and communicate decisions clearly.

Skills

Casualty claims handling

Injury & non-injury claims

Liaison with customers/brokers

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a team

We are currently recruiting for a Casualty Claims Handler to join our established and experienced Claims Expenses team here on a hybrid basis

You'll make an impact by:

As Casualty Claims Handler, you will be responsible for appropriately and promptly investigating and advancing casualty claims to closure, to achieve business objectives and meet the defined customer service proposition.

In addition, you will ensure that customers, brokers and third parties/claimants are supported throughout the claims journey by utilising agreed-upon claims processes, case laws, and defined strategies. You will enjoy utilising your technical knowledge to resolve queries, reach and convey decisions and impart knowledge to others.

Your skills and experience:

• Previous experience working within a Claims department that handles both injury and non-injury claims
• Handling claims up to a value of £100,000
• We handle a wide range of EL and PL claims from across our extensive commercial book of business so previous experience in a similar position would be beneficial.

Why you'll love it here:

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to

• Company Car
• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment:

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.