Customer Service Assistant

Royal & Sun Alliance Insurance Ltd; Chelmsford; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance in the UK is seeking a quality-focused operations support professional to assist specialist underwriting teams with new business, renewals and amendments. You’ll produce policy documents, invoices and endorsements while ensuring accuracy and compliance.

With full training and development support, you’ll gain valuable industry knowledge in a collaborative team, enjoying hybrid working, flexible hours and a strong focus on career growth.

Qualifications

• Excellent numeracy skills and digital fluency.
• Attention to detail and accuracy in work.
• Clear written and verbal communication.
• Strong organisational skills and multi-tasking.

Responsibilities

• Support underwriting teams with processing across new business, renewals and mid-term adjustments.
• Produce policies, invoices, certificates and endorsements to quality standards.
• Review instructions for accuracy and compliance.
• Handle daily workflows to meet service levels and regulatory requirements.
• Build good relationships with colleagues, brokers and claims teams.

Skills

Numeracy

Digital fluency

Attention to detail

Communication skills

Organisational skills

Problem solving

Tools

Business systems

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

Your role will play an important part in supporting our Specialty underwriting teams. In your role, you will help deliver accurate, high quality operational support that enables excellent customer outcomes, maintains data integrity, and ensures the smooth running of day to day insurance processes. With full training and development support provided, you will have the opportunity to build valuable industry knowledge while contributing to the success of a collaborative team.

You’ll make an impact by:

• Supporting specialist underwriting teams with accurate processing and administration across new business, renewals, and mid term adjustments.
• Producing documentation including policies, invoices, certificates, and endorsements to agreed quality standards and service levels.
• Reviewing underwriting instructions and escalating unclear or non standard information to ensure accuracy and compliance.
• Handling daily workflows effectively to meet service expectations, key performance indicators, and regulatory requirements.
• Building positive working relationships with colleagues, brokers, claims teams and other business partners to support successful outcomes

Your skills and experience:

• Excellent numeracy skills, digital fluency, and ability to use business systems and technology tools.
• Excellent attention to detail and a commitment to delivering accurate, high quality work.
• Effective communication skills with the ability to build collaborative working relationships.
• Good organisational and prioritisation skills, with the ability to deal with multiple tasks in a changing environment.
• A positive approach to learning, problem solving, and personal development, with an understanding of when to seek guidance or escalating issues.

Why you'll love it here:

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment:

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.