Casualty Claims Handler

Intact Insurance UK; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Health & wellbeing + virtual GP

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance is recruiting for a Casualty Claims Handler to investigate and progress third party property damage claims to closure, balancing costs and service commitments. You will work in a hybrid setup, applying policy and process knowledge while engaging with customers and suppliers to manage indemnity and satisfaction.

The role emphasises collaborative teamwork, continued professional development, and delivering high standards of customer service.

Qualifications

• Experience is desirable in Third Party Property Damage claims.
• Able to work effectively both independently and within a team, building relationships across all stakeholders.
• Able to demonstrate good judgment and an effective approach to problem-solving, while communicating clearly and professionally with both customers and colleagues.
• Results-driven and consistently strive to exceed expectations and ensure customer satisfaction.
• Adaptable, with the ability to drive change and contribute to continuous improvement within the business.

Responsibilities

• Handling and resolving technical cases and referrals and/or complaints within your authority limit/licence level.
• Investigating and negotiating settlement of claims, promptly and cost effectively within your agreed claims licence level.
• Following agreed processes, policies, and procedures to ensure quality and service standards.
• Identifying non-standard or highly detailed claims and escalating to more qualified colleagues to ensure they are handled appropriately.
• Involvement in cases greater than license level under a cascaded license.
• Managing the customer and all suppliers to ensure indemnity control is maintained whilst enhancing the Intact Brand.
• Engaging with customers in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.
• Helping and contributing towards the development of less experienced colleagues to raise standards and ability across the team.
• Engaging with internal and/or external customers to build relationship, ensure mutual understanding of requirements and the prompt resolution of issues arising.]

Skills

Third-Party Property Damage

Independent and team work

Judgement and problem-solving

Customer satisfaction focus

Adaptability and change

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

As a Casualty Claims Handler, you will be responsible for appropriately and promptly investigating and advancing third party property damage claims to closure, to achieve business objectives and meet the defined customer service proposition.

You’ll Make An Impact By

• Handling and resolving technical cases and referrals and/or complaints within your authority limit/licence level.
• Investigating and negotiating settlement of claims, promptly and cost effectively within your agreed claims licence level.
• Following agreed processes, policies, and procedures to ensure quality and service standards are met.
• Identifying non-standard or highly detailed claims and escalating to more qualified colleagues to ensure they are handled appropriately.
• Involvement in cases greater than license level under a cascaded license.
• Managing the customer and all suppliers to ensure indemnity control is maintained whilst enhancing the Intact Brand.
• Engaging with customers in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.
• Helping and contributing towards the development of less experienced colleagues to raise standards and ability across the team.
• Engaging with internal and/or external customers to build relationship, ensure mutual understanding of requirements, developments and practical constraints and the prompt resolution of issues arising.

Your Skills And Experience

• Experience is desirable in Third Party Property Damage claims.
• Able to work effectively both independently and within a team, building relationships across all stakeholders.
• Able to demonstrate good judgment and an effective approach to problem-solving, while communicating clearly and professionally with both customers and colleagues.
• Results-driven and consistently strive to exceed expectations and ensure customer satisfaction.
• Adaptable, with the ability to drive change and contribute to continuous improvement within the business.

Why You’ll Love It Here

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours (delete if not applicable to role)
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networksShare investment options

Our DEI Commitment

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you need adjustments during the recruitment process, just let us know we’re here to support you.