Commercial Claims Loss Adjuster

Intact Insurance; Greater London; Remote; GBP 10,000 - 100,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

buy/sell options

Job summary

Intact Insurance is recruiting for multiple Commercial Loss Adjusters to join our established team. This remote role covers Tottenham and surrounding areas, with a focus on high‑value commercial property claims and effective supplier management, while controlling indemnity spend.

You will oversee claims end‑to‑end, collaborate with the team and technical experts, and travel to sites as needed. A clean driving license and relevant qualifications are required.

Qualifications

• Experience handling high‑value commercial property claims.
• Ability to assess coverage, validation and recovery issues while maintaining the customer journey.
• Familiar with general building construction and adapting to customer needs.
• Quals ideally Cert CII or Cert CILA; progression encouraged.

Responsibilities

• Oversee claims from initiation to resolution with a customer‑focused approach.
• Engage with customers and third parties; negotiate settlements effectively.
• Collaborate with other Commercial Adjusters, Team Leader and Technical Experts.
• Travel to sites as required; company car provided; maintain a clean driving license.
• Participate in surge event management to support critical periods.

Skills

Commercial property claims

Supplier & contractor management

Indemnity spend control

Education

Cert CII or Cert CILA

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

We are currently recruiting for multiple Commercial Loss Adjusters to join our established and experienced team on a remote basis to cover Tottenham and surrounding areas.

You'll make an impact by:

Location - LondonAs a Commercial Claims Adjuster, you will oversee claims from initiation to resolution, ensuring a customer-focused experience throughout the process. With knowledge in commercial property insurance, you will engage effectively with customers and third parties, providing clear communication and promptly addressing inquiries. Managing a diverse portfolio of claims, typically ranging from £10K to £100K across sectors such as Property Owner, Retail, Industrial, and Offices.

You will collaborate with other Commercial Adjusters, the Team Leader, and Technical Experts to ensure comprehensive support. Utilizing your negotiation skills, you will aim for favourable outcomes in claims settlements while providing excellent customer service and fostering relationships with clients.

This role requires excellent communication, analytical, and organizational skills, along with the ability to manage multiple cases effectively. Additionally, you will participate in surge event management to provide vital support during critical times, take responsibility for your ongoing technical development, and travel to sites as required, for which a company car will be provided, along with the necessity of holding a clean driving license.

Your skills and experience

You will:

• Have experience in handling high-value commercial property claims and managing suppliers and builders with tight controls to protect indemnity spend.
• Possess the ability to assess and review claims, identifying coverage, validation, and recovery issues while ensuring that the customer journey remains on the correct path and that indemnity is effectively controlled.
• Be familiar with general building construction is essential, along with the capacity to adapt to the varying needs of customers, prioritizing work effectively to deliver results that meet their expectations.
• Hold qualifications, ideally at least Cert CII or Cert CILA, and have a desire to progress in your career.

Why you'll love it here

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.