London Night Concierge & Guest Experience Champion

Citizenm; Greater London; On-site; Confidential; Full time

Job summary

A leading hotel brand in London seeks an Olympia night ambassador to provide exceptional service and multitask across various responsibilities. You'll welcome guests, assist with self check-in, prepare meals, and answer inquiries about the local area. A genuine attitude and a collaborative spirit are essential for success in this role. Join a diverse team, enjoy competitive pay, flexible schedules, and various benefits, including career progression opportunities and global work experiences.

Benefits

Competitive salary

Flexible schedules

Performance rewards

Access to learning programs

Career progression

Meal and coffee during shifts

Pension and cycle scheme

Uniform provided

Wellbeing program

Restaurant and bar discounts

Global opportunities

Referral bonuses

Qualifications

• Genuine touch: Treat people as your best friends.
• Passionate attitude: Collaborative and optimistic.

Responsibilities

• Greet guests warmly as they arrive.
• Assist with self check-in kiosks.
• Prepare and serve meals and drinks.
• Answer guest inquiries about the city.
• Maintain cleanliness in the living room and canteen.
• Manage reservations in the property management system.
• Prepare meeting rooms when required.

Skills

Customer service

Multitasking

Communication

Problem-solving

English fluency

Job description

A leading hotel brand in London seeks an Olympia night ambassador to provide exceptional service and multitask across various responsibilities. You'll welcome guests, assist with self check-in, prepare meals, and answer inquiries about the local area. A genuine attitude and a collaborative spirit are essential for success in this role. Join a diverse team, enjoy competitive pay, flexible schedules, and various benefits, including career progression opportunities and global work experiences.