Logistics Operations Support Specialist

FedEx; Hatton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Training to get you started

Job summary

FedEx in the United Kingdom is seeking an Operations Support Agent to join our team. You will help ensure urgent packages reach their destinations on time and support calls related to shipment collections and inquiries.

The role requires accurate data entry, strong communication, and the ability to work within a fast-paced environment. We offer training, career development, and a supportive team culture at FedEx.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Communication skills

Fast-paced environment

Time management

Job description

FedEx in the United Kingdom is seeking an Operations Support Agent to join our team. You will help ensure urgent packages reach their destinations on time and support calls related to shipment collections and inquiries.

The role requires accurate data entry, strong communication, and the ability to work within a fast-paced environment. We offer training, career development, and a supportive team culture at FedEx.