Logistics Customer Solutions Specialist

Impact Recruitment Services; Wellingborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics recruitment firm seeks a Logistics Customer Services Representative in Wellingborough. In this long-term temporary position, you will ensure customer satisfaction by managing delivery-related queries and investigating issues. The ideal candidate will have previous customer service experience, strong analytical and communication skills, and be comfortable working collaboratively in a fast-paced environment. This role offers a competitive salary of £12.65 per hour.

Qualifications

• Previous experience in customer service, ideally within logistics or supply chain.
• Strong analytical skills to resolve issues effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries regarding delivery delays.
• Work with Logistics Service Providers to investigate delivery failures.
• Manage the cancellation process for logistics orders.

Skills

Customer service experience

Analytical skills

Communication and interpersonal skills

Collaborative work abilities

Problem-solving skills

Microsoft packages (Excel, Word)

PowerBI experience

Job description

A logistics recruitment firm seeks a Logistics Customer Services Representative in Wellingborough. In this long-term temporary position, you will ensure customer satisfaction by managing delivery-related queries and investigating issues. The ideal candidate will have previous customer service experience, strong analytical and communication skills, and be comfortable working collaboratively in a fast-paced environment. This role offers a competitive salary of £12.65 per hour.