Logistics Customer Service Advisor | Mon-Fri, Flexible Hours

People Solutions; Crick; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Free on-site parking

Company pension

Part-time opportunities

Job summary

People Solutions are recruiting a Customer Service Advisor to join a busy logistics environment. The role offers £15.20 per hour with Monday to Friday shifts and flexible office hours, including part-time opportunities and free on-site parking.

You'll respond to customer inquiries by phone and email, process orders and maintain records using internal systems. This role suits someone with customer service experience seeking development in administration and logistics.

Qualifications

• Previous experience in a customer service or administrative role.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using Warehouse Management Systems (WMS).

Responsibilities

• Respond to customer enquiries via telephone and email in a professional and timely manner.
• Process customer orders, returns and exchanges accurately using internal systems.
• Maintaining and updating customer records and databases.
• Liaising with operations, transport and management teams to resolve customer issues.
• Monitoring and following up on outstanding customer queries and complaints.
• Preparing reports and documentation relating to customer service activities.
• Supporting general administrative tasks, including filing, scanning and data entry.
• Assisting with the development and implementation of customer service policies and procedures.
• Ensuring high levels of customer satisfaction through accurate and efficient communication.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Problem solving

Data entry

Tools

Microsoft Office (Word/Excel/Outlook)

Warehouse Management System (WMS)

Job description

People Solutions are recruiting a Customer Service Advisor to join a busy logistics environment. The role offers £15.20 per hour with Monday to Friday shifts and flexible office hours, including part-time opportunities and free on-site parking.

You'll respond to customer inquiries by phone and email, process orders and maintain records using internal systems. This role suits someone with customer service experience seeking development in administration and logistics.