Customer Service Call Handler

Driver Hire Exeter; Exeter; On-site; GBP 19,000 - 21,000; Full time

Job summary

Driver Hire Exeter is seeking a Customer Service Advisor to support their logistics team during a busy winter period in Exeter. The role focuses on delivering outstanding customer service, coordinating daily transport activities, and handling inquiries with professionalism.

The successful candidate will have prior customer service experience, strong communication and IT skills, and the ability to work calmly in a fast-paced office environment.

Qualifications

• Previous customer service or call handling experience.
• Strong communication and problem-solving skills.
• Excellent attention to detail and ability to work accurately.
• Confidence working in a busy office environment.
• Good IT skills and experience using computer systems.
• Ability to remain calm, organised, and professional under pressure.
• Logistics or warehousing experience would be advantageous, but is not essential.

Responsibilities

• Handling inbound customer calls and enquiries professionally.
• Providing updates and information regarding deliveries and logistics operations.
• Supporting the coordination of day-to-day transport activities.
• Processing and maintaining accurate records and documentation.
• Liaising with drivers, customers, and internal departments to resolve queries.
• Escalating issues when required and helping to find effective solutions.
• Delivering excellent customer service at every stage of the customer journey.

Skills

Customer service

Communication

Problem solving

Attention to detail

Office environment

IT skills

Computer systems

Calm under pressure

Tools

IT skills

Computer systems

Job description

Monday to Friday | 08:30 - 16:30

6-Month Fixed-Term Contract

Are you a confident communicator who enjoys helping people and solving problems? Looking for a role that offers great work-life balance with no evenings or weekends?

We are recruiting on behalf of a busy and well-established transport operation in Exeter for a Customer Service Advisor to support their logistics team during the winter period.

This is an excellent opportunity to join a friendly, fast-paced environment where no two days are the same. You'll play a key role in ensuring customers receive excellent service while supporting the smooth running of daily transport operations.

What You'll Be Doing

• Handling inbound customer calls and enquiries professionally.
• Providing updates and information regarding deliveries and logistics operations.
• Supporting the coordination of day-to-day transport activities.
• Processing and maintaining accurate records and documentation.
• Liaising with drivers, customers, and internal departments to resolve queries.
• Escalating issues when required and helping to find effective solutions.
• Delivering excellent customer service at every stage of the customer journey.

What We're Looking For

Previous customer service or call handling experience.

Strong communication and problem-solving skills.

Excellent attention to detail and ability to work accurately.

Confidence working in a busy office environment.

Good IT skills and experience using computer systems.

Ability to remain calm, organised, and professional under pressure.

Logistics or warehousing experience would be advantageous, but is not essential.

What's In It For You?

Competitive rate of £13.45 per hour on PAYE Accrued or £13.45+£1.62 holiday pay = £15.07 per hour PAYE advanced.

Monday to Friday schedule with weekends free

Valuable experience within the transport and logistics sector

Immediate start available

A great opportunity to develop your customer service and operational skills