Customer Service Call Handler

Driver Hire; Exeter; On-site; GBP 19,000 - 21,000; Full time

Job summary

Driver Hire in Exeter is seeking a confident Customer Service Advisor to support their busy transport operation during the winter period. You will handle inbound calls, provide updates on deliveries, and coordinate day-to-day transport activities.

This role offers a Monday to Friday schedule with no evenings or weekends, a competitive hourly rate with PAYE options, and a friendly, fast-paced environment where no two days are the same.

Qualifications

• Previous customer service or call handling experience.
• Strong communication and problem-solving skills.
• Excellent attention to detail and ability to work accurately.
• Confidence working in a busy office environment.
• Good IT skills and experience using computer systems.
• Logistics or warehousing experience would be advantageous, but is not essential.

Responsibilities

• Handling inbound customer calls and enquiries professionally.
• Providing updates and information regarding deliveries and logistics operations.
• Supporting the coordination of day-to-day transport activities.
• Processing and maintaining accurate records and documentation.
• Liaising with drivers, customers, and internal departments to resolve queries.
• Escalating issues when required and helping to find effective solutions.
• Delivering excellent customer service at every stage of the customer journey.

Skills

Customer service

Communication

Problem-solving

Attention to detail

IT skills

Office environment

Tools

CRM systems

Job description

Are you a confident communicator who enjoys helping people and solving problems? Looking for a role that offers great work-life balance with no evenings or weekends?

We are recruiting on behalf of a busy and well-established transport operation in Exeter for a Customer Service Advisor to support their logistics team during the winter period.

This is an excellent opportunity to join a friendly, fast-paced environment where no two days are the same. You’ll play a key role in ensuring customers receive excellent service while supporting the smooth running of daily transport operations.

What You’ll Be Doing

• Handling inbound customer calls and enquiries professionally.
• Providing updates and information regarding deliveries and logistics operations.
• Supporting the coordination of day-to-day transport activities.
• Processing and maintaining accurate records and documentation.
• Liaising with drivers, customers, and internal departments to resolve queries.
• Escalating issues when required and helping to find effective solutions.
• Delivering excellent customer service at every stage of the customer journey.

What We’re Looking For

• Previous customer service or call handling experience.
• Strong communication and problem-solving skills.
• Excellent attention to detail and ability to work accurately.
• Confidence working in a busy office environment.
• Good IT skills and experience using computer systems.
• Ability to remain calm, organised, and professional under pressure.
• Logistics or warehousing experience would be advantageous, but is not essential.

What’s In It For You?

• Competitive rate of £13.45 per hour on PAYE Accrued or £13.45+£1.62 holiday pay = £15.07 per hour PAYE advanced.
• Monday to Friday schedule with weekends free
• Valuable experience within the transport and logistics sector
• A great opportunity to develop your customer service and operational skills