Logistics Customer Service Admin (Mon-Fri, Pension)

People Solutions; Crick; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Casual dress

Company pension

Free on-site parking

Opportunity to develop administrative,

Job summary

People Solutions is recruiting a Logistics Administrator to join our well-established client in a busy logistics environment. The role offers Monday to Friday 9:00 AM–5:30 PM, with free on-site parking and a company pension.

You will develop essential administrative and customer service skills while handling depots and client communications. The position suits candidates with experience in logistics or depot administration and familiarity with Mintsoft WMS, delivering efficient support to

Qualifications

• Previous experience in logistics or depot administration.
• Experience using Mintsoft WMS is desirable.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Acting as the first point of contact for clients and depots via telephone, email and live chat
• Providing professional customer service and resolving enquiries efficiently
• Supporting clients and depots with account updates, queries and troubleshooting
• Handling customer complaints professionally and ensuring timely resolutions
• Analysing customer information to identify trends, issues and opportunities for improvement
• Working closely with internal teams to ensure customer and depot requirements are met
• Using Mintsoft WMS to support daily operations
• Maintaining accurate records and following company policies and procedures
• Managing multiple enquiries and administrative tasks within a fast-paced environment

Skills

Communication

Organisational skills

Time management

Multitasking

Analytical thinking

Problem solving

Customer service

Teamwork

Tools

Mintsoft WMS

MS Excel

Job description

People Solutions is recruiting a Logistics Administrator to join our well-established client in a busy logistics environment. The role offers Monday to Friday 9:00 AM–5:30 PM, with free on-site parking and a company pension.

You will develop essential administrative and customer service skills while handling depots and client communications. The position suits candidates with experience in logistics or depot administration and familiarity with Mintsoft WMS, delivering efficient support to