Hybrid Customer Service Advisor - Logistics

Confidential; Plymouth; Hybrid; GBP 12,398,000 - 17,909,000; Part time

Benefits offered by this job

Flexible working hours

Hybrid working environment

Disability confident employer

Job summary

Adecco is seeking a Customer Service Advisor for a hybrid role in Plymouth. This temporary contract role focuses on delivering excellent service to customers, handling inquiries, and supporting logistics and pricing information.

Ideal candidates have prior customer service experience, strong communication skills, and the ability to work both in a team and independently. The position offers flexible hours and a dynamic team in the transport and logistics sector.

Qualifications

• Previous experience in a customer service role, ideally within transport or logistics.
• Excellent verbal and written communication skills, with a friendly and approachable demeanour.
• Strong problem-solving abilities, with a knack for thinking on your feet.
• Ability to work effectively in a team and independently, managing multiple tasks efficiently.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and efficiently.
• Deliver exceptional service by providing accurate information about services, pricing, and logistics.
• Collaborate with team members to enhance the customer experience and streamline processes.
• Maintain comprehensive records of customer interactions and transactions.
• Identify opportunities to upsell services and improve customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Team player

Job description

Adecco is seeking a Customer Service Advisor for a hybrid role in Plymouth. This temporary contract role focuses on delivering excellent service to customers, handling inquiries, and supporting logistics and pricing information.

Ideal candidates have prior customer service experience, strong communication skills, and the ability to work both in a team and independently. The position offers flexible hours and a dynamic team in the transport and logistics sector.