Administrative Specialist

DSV - Global Transport and Logistics; Northampton; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance

Job summary

DSV - Global Transport and Logistics is seeking an Administration Specialist to provide dedicated client support at the Brackmills site in Northampton. The role focuses on managing administrative and logistical tasks to ensure timely and cost-effective delivery of goods and inventory, while collaborating with EMEA Freight and Planning Teams.

You will be responsible for operational reporting, KPI dashboards, and serving as a liaison between client service and warehouse teams.

Qualifications

• Strong analytical capability to interpret data and KPIs.
• Clear, professional communication with internal teams and clients.
• Attention to detail in reporting, data handling and issue resolution.
• Proactive problem-solving to resolve logistical challenges.
• Familiarity with warehouse management and ERP systems, and Excel usage.
• Ability to collaborate with cross-functional teams in a fast-paced environment.
• Good organisational skills to prioritise and meet deadlines.

Responsibilities

• Oversee and execute daily operational dashboards to monitor warehouse activities and drive corrective actions.
• Generate and distribute KPI reports measuring outbound, inbound, and order efficiency.
• Serve as the primary contact for client teams via designated warehouse email groups and coordinate with internal teams.

Skills

Analytical Skills

Communication Skills

Attention to Detail

Problem-Solving

Technical Proficiency

Team Collaboration

Organisational Skills

Tools

WMS

ERP systems

Excel

Job description

Job Req Number: 123907

Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity - and we’re looking for new talent to join us.

Administration Specialist - Dedicated Client Support

Brackmills, Northampton

Mon-Fri 9:00-17:00

We have an opportunity for an Administration Specialist to provide dedicated support to one of our customers at the Brackmills site. This role plays a pivotal role in supporting the EMEA Warehouse Leads by managing a variety of administrative and logistical tasks critical to the efficient supply of goods and inventory. The successful candidate will closely collaborate with the EMEA Freight and Planning Teams to ensure the timely and cost-effective delivery of finished goods and spare parts. Acting as a key link between internal teams and warehouse operations, you will be essential in maintaining smooth workflows and resolving logistical challenges.

What will you be doing?

Operational reporting and monitoring

• Oversee and execute daily operational dashboards to track the status of warehouse operations, proactively identifying and addressing issues, and ensuring corrective actions are taken to resolve problems efficiently.
• Generate and distribute daily, accurate reports on Key Performance Indicators (KPIs) that measure outbound, inbound, and collect order efficiency.

Communication with client internal customers

• Serve as the primary point of contact for Client Customer Service Teams through designated warehouse email groups, ensuring all inquiries and requests are addressed promptly and effectively.
• Act as a liaison between customer service and warehouse teams to provide clear communication, resolve discrepancies, and ensure customer satisfaction.

Warehouse Operational Support

• Assist in resolving operational challenges, such as cancelling orders in internal systems, processing stock transfers, and updating shipment details, including lot and serial number replacements.
• Facilitate the resolution of supply chain issues, including addressing and investigating picking errors for outbound orders, such as shortages, lost items, or damaged goods.
• Monitor stock levels of returned goods from the field, and when necessary, initiate required transactions to facilitate the return of goods to manufacturing sites or designated repair centres.

About You

• Strong Analytical Skills: the ability to interpret data, monitor KPIs and identify actionable insights for continuous improvement
• Excellent Communication Skills: A confident and professional communicator who can liaise effectively with internal teams, customers, and external stakeholders.
• Attention to Detail: A meticulous approach to tasks, ensuring accuracy in reporting, data management, and issue resolution.
• Problem-Solving Abilities: A proactive mindset with the ability to troubleshoot and resolve logistical challenges in a timely manner.
• Technical Proficiency: Familiarity with warehouse management systems (WMS), ERP systems, and Microsoft Office Suite, particularly Excel, for reporting and data analysis.
• Team Collaboration: A team player who thrives in a fast-paced, dynamic environment and can build strong relationships with cross-functional teams.
• Organisational Skills: The ability to prioritise tasks, manage time effectively, and meet deadlines.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years' worth of referencing and criminal record checks.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.