Logistics Coordinator - Seamless Deliveries & Ops

DSV - Global Transport and Logistics; Raunds; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App for wellbeing

LifeWorks app for discounts

Life Insurance and probate support

Job summary

DSV – Global transport and logistics in Raunds is seeking a Logistics Coordinator to join the admin team. You will assist with transport, allocation, inbound/outbound processes, PRS and complaints, ensuring tasks are completed accurately and on time.

You will liaise with customers and stakeholders to ensure timely delivery of goods in line with SLAs and maintain comprehensive records and reports. This role offers a proactive, detail-focused environment with growth opportunities.

Qualifications

• Customer-focused with a proactive, solution-driven mindset.
• Adaptable and flexible in response to changing priorities or business needs.
• Strong interpersonal skills with an empathetic approach to both customers and team members.
• Strong verbal and written communication skills.
• Reliable organisational and time-management abilities.
• Solid problem-solving skills with keen attention to detail.
• Willingness to learn leadership skills and develop professionally within the team.

Responsibilities

• Assist with the day-to-day operations of the administrative team, ensuring tasks such as transport, allocation, inbound/outbound processes, PRS, and complaints are completed accurately and on time.
• Perform general administration duties to support the smooth functioning of the department.
• Collaborate with customers and other stakeholders to ensure timely delivery of goods in accordance with SLAs.
• Maintain accurate records of various logistics activities.
• Handle order management, including order analysis and allocation in line with SLAs.
• Book transport, prepare shipping documents and create labels
• Manage a busy shared inbox to provide timely and professional customer service.
• Generate regular reports as required, ensuring accuracy and timeliness.
• Maintain compliance with established workflows by assisting in the investigation of operational issues or failures (e.g., transport/KPI).
• Keep accurate records and prepare reports as requested by supervision or management.
• Collaborate with operations, transport teams, and external stakeholders to maintain efficient workflows and achieve seamless coordination.
• Address customer inquiries and complaints, resolving routine issues independently while escalating more complex matters to supervision for prompt resolution.

Job description

DSV – Global transport and logistics in Raunds is seeking a Logistics Coordinator to join the admin team. You will assist with transport, allocation, inbound/outbound processes, PRS and complaints, ensuring tasks are completed accurately and on time.

You will liaise with customers and stakeholders to ensure timely delivery of goods in line with SLAs and maintain comprehensive records and reports. This role offers a proactive, detail-focused environment with growth opportunities.