Logistics Administration & Customer Service Specialist

Dsv Air & Sea SAU; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance & probate support

Job summary

DSV is seeking an experienced Administrator to provide a customer-focused administration service on selected accounts, working directly with the client's customer service team to achieve delivery targets. You will support site administration and promote DSV best practices.

The role requires excellent communication, strong organisation, meticulous attention to detail and advanced Excel skills. You will handle contract operations, invoicing, and KPI reporting while ensuring on-time deliveries and

Qualifications

• Experience in a customer service role.
• Understanding of warehouse and logistic operations.

Responsibilities

• Run day-to-day operations for the contract in a customer service capacity.
• Meet the customer's operational requirements and ensure deliveries are on time in full.
• Provide first line support for customers and DSV to proactively handle issues.
• Support colleagues across departments and promote DSV best practices.
• Complete and populate location KPI reporting and manage customer invoicing processes.

Skills

Customer Service

Organisation

Attention to detail

MS Excel

Problem solving

MS Office

Tools

CargoWrite

Job description

DSV is seeking an experienced Administrator to provide a customer-focused administration service on selected accounts, working directly with the client's customer service team to achieve delivery targets. You will support site administration and promote DSV best practices.

The role requires excellent communication, strong organisation, meticulous attention to detail and advanced Excel skills. You will handle contract operations, invoicing, and KPI reporting while ensuring on-time deliveries and