Logistics & Customer Experience Specialist

Litt Recruitment; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Logistics & Customer Experience Specialist in England to manage engineering schedules and deliver outstanding customer experience. This role offers a competitive salary and opportunities for professional development within the energy sector. Ideal candidates will have strong organizational and communication skills, along with proficiency in CRM systems. Join a team dedicated to enhancing operational efficiency and customer satisfaction while contributing to sustainable energy solutions.

Benefits

Competitive salary

Career progression pathways

Industry-leading training

Dynamic work environment with dress-down Fridays

Qualifications

• Experience in managing logistics or scheduling.
• Excellent communication skills for customer interaction.
• Ability to work under pressure and adapt to changes.

Responsibilities

• Coordinate engineering schedules to optimise productivity.
• Liaise with customers to book appointments effectively.
• Maintain accurate records via the CRM system.

Skills

Organisational & planning skills

Strong customer service

Problem-solving mindset

Attention to detail

Proficiency with CRM systems

Collaborative approach

Tools

CRM systems

Job description

Logistics & Customer Experience Specialist

Logistics & Customer Experience Specialist Energy Sector

Job Overview

We are delighted to represent our client in offering an opportunity to join their team as a Logistics & Customer Experience Specialist within the energy sector. With ambitious growth plans for 2025, this is an exciting time to become part of a business dedicated to driving sustainable energy solutions. This pivotal role will see you at the heart of a newly formed department, where you will be instrumental in managing the logistics of scheduling engineers and delivering an exceptional customer experience. Your contribution will enhance operational efficiency and elevate customer satisfaction, supporting the company’s mission of creating a greener future.

What You'll Get

• A competitive salary of £25,000 - £30,000 depending on experience.
• Clear and achievable career progression pathways to support your professional development.
• Industry‑leading training and development programmes designed to help you excel in your role and beyond.
• A collaborative and dynamic work environment with regular dress‑down Fridays to create a relaxed office culture.

Your Mission

Your mission is to ensure the seamless coordination of engineering schedules while delivering outstanding customer service. You will liaise directly with customers to book appointments, managing engineers diaries to optimise productivity and ensure operational efficiency. Communicating regularly with partners and internal teams, you will provide updates on job statuses, resolve any scheduling challenges, and ensure remedial work is coordinated swiftly. A key part of your role will also be maintaining accurate records via the CRM system, issuing the necessary documentation in compliance with industry regulations, and playing an active role in shaping the success of this new department.

Key Competencies

• Organisational & planning skills with the ability to coordinate schedules and optimise workflows.
• Strong customer service and communication abilities to deliver a seamless experience across teams and clients.
• Problem‑solving mindset with adaptability to respond to logistical challenges and last‑minute changes.
• Exceptional attention to detail in scheduling, documentation, and system updates.
• Proficiency with CRM systems and the ability to utilise data to improve operational efficiency.
• Collaborative approach with a commitment to teamwork and regulatory compliance best practices.