Logistics Coordinator

Ortho Clinical Diagnostics; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global diagnostics company is seeking a Distribution Coordinator in Wales. In this role, you will oversee logistics and transportation activities to ensure products are delivered efficiently. You will need a relevant degree and at least one year of experience in logistics or related fields. The position requires excellent communication skills and a strong customer-oriented approach. This is a 6-month fixed-term contract with opportunities to impact customer experiences positively.

Qualifications

• At least 1 year of relevant experience in Logistic, Distribution, Transport.
• Good understanding of pan-European logistic organization.
• Understanding of export & customs regulations.

Responsibilities

• Manage all logistics & transport from order entry to delivery.
• Respond to order enquiries and address potential delays.
• Act as primary interface between Customer Service and Supply Chain.
• Monitor aging orders to ensure timely shipment.
• Manage non-products related complaints.
• Execute product return and keep procedures up to date.

Skills

Customer-oriented

Good organization

Teamwork

Excellent communication

Fluency in English

Education

Bachelor to Master degree in Supply Chain, Business, Logistics or Transport

Tools

Word

Excel

ERP software

Job description

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world‑leading in vitro diagnostics company with award‑winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Join our amazing team as our next Distribution Coordinator and help drive our success forward!

Distribution Coordinator is key to delivering a seamless customer experience—managing finished goods orders from initial entry or receipt by Customer Service through to final delivery across global markets. In this dynamic role, you orchestrate all logistics and transportation activities to provide best‑in‑class service in the most efficient way. You’ll work closely with Customer Service, Planning, Quality, Warehouse teams, Carriers, 4PL (Alis), and customs to keep every order moving smoothly. Additionally, you will handle non‑product–related customer complaints, ensuring quick, thoughtful resolutions. This role offers the opportunity to make a real impact—ensuring the right products reach the right customers at the right time!

What you’ll be doing in your new role:

• Responsible to manage all the logistic & transport aspects from order entry (affiliate markets) or order receipt by Customer Service (direct & distributors markets) to final delivery of products to customers, which include the synchronization of the order release to the warehouse, the management of specific customer requirements as well as the coordination of the logistics documents, the carriers booking/scheduling and the customs activities.
• Responds to order enquiries, advises any potential delays / impact in timely manner and address resolution with relevant key stakeholders.
• Acts as primary interface between Customer Service and Supply Chain / Ortho organization as it comes to deliver orders to customers.
• Monitors the orders (and especially the aging orders) to ensure allocated orders are transmitted to the warehouse and that validated orders at 3PL are shipped (potential scrap mitigation).
• Manages customer non‑products related complaints and champion resolution.
• Executes product return and credit note as well as ensure that all procedures and working instruction are kept up to date.

The individual:

• Bachelor to Master degree – specialized in Supply Chain, Business, Logistics or Transport.
• At least 1 year+ of relevant experience in Logistic, Distribution, Transport with good understanding of pan‑European logistic organization.
• Customer‑orientated.
• Organization: well organized, good sense of priorities & multi‑tasking.
• Teamwork: able to work in a team, including remote colleagues.
• Communication: excellent verbal & written communication skills (including soft skills).
• Good understanding of export & customs regulations.
• Committed & flexible.
• Languages: Fluency in English.
• Computer literate and working knowledge of software such as Word and Excel, ERP knowledge.

The role is offered on a 6-month fixed‑term contract basis.

The role is based in Pencoed, Wales or Galway, Ireland.

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