Customer Service & Admin Coordinator

JAM Recruitment Ltd; Burton upon Trent; On-site; GBP 26,000 - 32,000; Full time

Job summary

JAM Recruitment Ltd in Burton upon Trent is seeking a Customer Service Advisor for a full-time, permanent role. Working Monday to Friday, 8:00am to 4:30pm, you will deliver high-quality support through email and direct customer contact, and you will book orders and track deliveries.

You should have strong office administration experience, excellent communication and IT skills, and a meticulous approach to records in internal systems.

Qualifications

• Previous office and customer service experience is essential.
• Strong communication and organisational skills.
• Good IT and administrative skills.
• Excellent attention to detail.
• Ability to work efficiently in a busy, fast-paced environment.

Responsibilities

• Handling customer support emails and communicating directly with customers.
• Providing excellent customer service and resolving customer queries.
• Booking orders and processing customer requests.
• Reporting and tracking deliveries.
• Filing and managing documents.
• Updating internal systems and maintaining accurate records.
• Completing general administrative duties.
• Working closely with colleagues to ensure a smooth and efficient service.

Skills

Administrative experience

Communication skills

IT skills

Organisational skills

Attention to detail

Job description

JAM Recruitment Ltd in Burton upon Trent is seeking a Customer Service Advisor for a full-time, permanent role. Working Monday to Friday, 8:00am to 4:30pm, you will deliver high-quality support through email and direct customer contact, and you will book orders and track deliveries.

You should have strong office administration experience, excellent communication and IT skills, and a meticulous approach to records in internal systems.