Customer Service Coordinator — Fast-Paced, Impactful Support

Tarmac; Loughborough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Access to Tarmac Reward discounts

Employee Assistance helpline

Training and development opportunities

Job summary

Tarmac is seeking a Customer Service Coordinator for our Mountsorrel hub near Loughborough. You will manage customer inquiries by phone, email and online, ensuring orders move swiftly from initial contact to delivery and maintaining excellent service standards.

The role involves data entry, CRM updates, and close teamwork with fleet planners to ensure availability and timely communication with customers. A proactive, detail‑oriented approach is essential.

Qualifications

• First class customer service and communication skills essential.
• Able to engage with stakeholders at all levels.
• Confident telephone manner.
• Excellent attention to detail.
• Positive, proactive 'can-do' attitude.
• Approachable and engaging demeanor.
• Tenacity and resilience under pressure.
• Flexible to work in a team.
• Willingness to learn and grow within the role.
• Experience with Salesforce CRM is advantageous.

Responsibilities

• Handle customer enquiries via telephone, online and email from initial contact through to delivery.
• Provide an excellent service experience with high levels of care.
• Complete data entry and order processing tasks.
• Collaborate with team and stakeholders to resolve queries.
• Input accurate customer data into the CRM.
• Build relationships with key stakeholders in the account base.
• Coordinate with Fleet and Capacity planners to confirm transport and material availability.
• Keep customers informed to aid transport planning and meet demands.

Skills

Customer service

Communication

Telephone etiquette

Attention to detail

Teamwork

Resilience under pressure

Flexibility

Growth mindset

IT literacy

Stakeholder management

Tools

Salesforce CRM

MS Word

Excel

Job description

Tarmac is seeking a Customer Service Coordinator for our Mountsorrel hub near Loughborough. You will manage customer inquiries by phone, email and online, ensuring orders move swiftly from initial contact to delivery and maintaining excellent service standards.

The role involves data entry, CRM updates, and close teamwork with fleet planners to ensure availability and timely communication with customers. A proactive, detail‑oriented approach is essential.