Inbound Sales Advisor: Convert Enquiries & Upsell

JAM Recruitment Ltd; Loughborough; On-site; GBP 17,908 - 22,041; Full time

Job summary

JAM Recruitment Ltd. is seeking an Inbound Call Advisor based in Loughborough to handle inbound customer enquiries for a mobile services provider. This full-time role pays £14.50 per hour and includes two weeks of training.

You will manage calls, identify needs, and guide customers toward appropriate products while aiming to exceed sales KPIs. The role requires strong communication skills and resilience in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills.
• Proven ability to sell and upsell in a target-driven environment.
• Experience in handling inbound customer enquiries with accuracy.

Responsibilities

• Handle inbound calls from customers professionally.
• Explore needs and recommend suitable products or services.
• Build rapport and provide accurate product information.
• Convert enquiries into sales to meet targets.
• Process orders, payments and account updates.
• Highlight benefits and upsell opportunities.
• Maintain up-to-date product knowledge and promotions.
• Meet KPIs for volume, conversion and additional sales.
• Keep detailed customer records and collaborate with teams.

Skills

Communication

Sales

Customer service

Listening

Problem solving

Relationship building

Job description

JAM Recruitment Ltd. is seeking an Inbound Call Advisor based in Loughborough to handle inbound customer enquiries for a mobile services provider. This full-time role pays £14.50 per hour and includes two weeks of training.

You will manage calls, identify needs, and guide customers toward appropriate products while aiming to exceed sales KPIs. The role requires strong communication skills and resilience in a fast-paced environment.