Lobby Host & Guest Experience Champion

Village Hotels - Aberdeen; Aberdeen City; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Health & Wellbeing

Hotel Stays

Food & Drink

Financial & Extras

Development & Culture

Job summary

Village Hotels - Aberdeen seeks an enthusiastic Reception Host to be the face of the lobby, guiding guests to self-check-in terminals and offering a warm, human welcome. A lively personality is prized even if you have limited hotel experience.

You will handle on-the-floor guest interactions, resolve issues on the spot with emotional intelligence, and promote Food & Beverage, meetings, and events to keep guests informed and engaged during their stay.

Qualifications

• Previous hotel experience is great, but your attitude and energy matter much more to us.
• If you are approachable, possess a larger than life personality, and genuinely love chatting to people, we will give you all the support, training, and opportunities you need.

Responsibilities

• The Welcome: Owning the lobby. You will act as the ultimate host, confidently guiding guests to the self-check-in terminals and stepping in with a warm, friendly face when they need a hand or the technology gets overwhelming.
• The Problem Solving: Turning complaints into wins. You will deal with issues politely and positively on the spot, using your emotional intelligence to diffuse tension and resolve problems there and then before they ever reach a manager.
• The Commercial Hustle: Knowing the product. You will use your natural charm to upsell our fantastic Food & Beverage facilities, meetings, and events, ensuring guests know exactly what is happening in the hotel during their stay.
• The Operations: Keeping the standards high. You will manage cash handling securely, keep the front of house areas immaculate by clearing away stray coffee cups, and attend briefings so you always know exactly who is in the building.

Job description

Village Hotels - Aberdeen seeks an enthusiastic Reception Host to be the face of the lobby, guiding guests to self-check-in terminals and offering a warm, human welcome. A lively personality is prized even if you have limited hotel experience.

You will handle on-the-floor guest interactions, resolve issues on the spot with emotional intelligence, and promote Food & Beverage, meetings, and events to keep guests informed and engaged during their stay.