Guest Experience Host - Lobby & Events

Mitie Group; Shaw; On-site; GBP 12,000 - 17,000; Part time

Job summary

Mitie Group in Newbury seeks a friendly Lobby Ambassador to create a welcoming experience from arrival to departure. You will greet guests with confidence, manage registrations, passes and check-ins, and help guests navigate the workplace.

This role emphasizes personality over traditional reception experience, welcoming candidates from hospitality, retail, beauty, fitness or other people-facing fields. You enjoy meeting people and building rapport, while remaining professional and adaptable.

Qualifications

• Friendly, confident and approachable demeanor.
• Strong communication and interpersonal skills.
• Enjoy helping people and making a great first impression.

Responsibilities

• Give every guest a warm, confident and personal welcome.
• Know who is arriving and prepare for visits in advance.
• Support guest registration, passes, lanyards and check-in.
• Keep hosts informed and help guests navigate the workplace.
• Ensure reception, guest meeting rooms and client-facing spaces are presented and ready.
• Support refreshments, room preparation and basic AV checks.
• Help deliver a seamless guest experience during visits and events.
• Work closely with Security, Hospitality, AV and the workplace team.
• Stay calm, think on your feet and take ownership when plans change.
• Follow safety, security and guest access procedures.

Skills

Warm personality

Excellent communication

People-facing experience

Team player

Job description

Mitie Group in Newbury seeks a friendly Lobby Ambassador to create a welcoming experience from arrival to departure. You will greet guests with confidence, manage registrations, passes and check-ins, and help guests navigate the workplace.

This role emphasizes personality over traditional reception experience, welcoming candidates from hospitality, retail, beauty, fitness or other people-facing fields. You enjoy meeting people and building rapport, while remaining professional and adaptable.