Loans Performance Analytics Senior Manager

Lloyds Banking Group; Moor Side; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading financial institution in the United Kingdom is seeking a Head of Performance Analytics to lead and develop a high-performing team. This role involves optimizing customer pricing strategies across multiple brands, ensuring responsible lending, and using advanced analytics to support commercial performance. The ideal candidate should possess strong leadership skills, a background in data science, and proficiency in various data analysis tools. This position includes a generous benefits package and opportunities for career growth.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days' holiday + bank holidays

Well-being initiatives and parental leave policies

Qualifications

• Background in data science, analytics, or reporting.
• Strong people leadership and interpersonal skills.
• Intellectually curious, innovative, and adaptable.
• Proficiency in data analysis and visualisation tools.
• Ability to translate complex datasets into actionable insights.
• Effective communication and influence at all levels.

Responsibilities

• Lead and develop a high-performing Performance Analytics team.
• Serve as the technical powerhouse of the team with deep expertise.
• Design, build, and maintain databases and data warehouses.
• Champion data quality, governance, and responsible usage.
• Collaborate with technical teams to manage data flows.

Skills

Customer analytics

Data tools

Automation

Visualisation

People leadership

Interpersonal skills

Data analysis

Tools

Python

SQL

SAS

Power BI

Tableau

GCP

Job description

We're offering you the unique opportunity to influence the strategic direction of the UKs largest consumer finance provider. You'll be responsible for leading the team to optimise individual customer pricing across our four brands – Lloyds, Halifax, BoS and MBNA – and via our own and third‑party digital channels, delivering fair value for customers and ensuring responsible lending within risk appetite. Our Performance Analytics team delivers high quality data and analytics capabilities to support and shape the commercial performance and strategic goals of the Loans business. As the Head of Performance Analytics, you'll provide actional insight to optimise our commercial performance, pricing and proposition development and customer loan demand within our channels and journeys. As you'll work closely with our Senior Leaders to develop and deliver their data vision and goals, influence and collaboration are key to success.

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What will I be doing?

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• Leading and developing a high-performing Performance Analytics team through stretching performance objectives, constructive feedback and coaching.
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• You'll be the technical powerhouse of the team, bringing deep expertise in customer analytics, data tools, automation, and visualisation to deliver high quality outputs that enable others to act with confidence.
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• Leading the design, build, and maintenance of databases and data warehouses for efficient storage and retrieval of structured and unstructured data.
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• Champion data quality, governance, and responsible data use, ensuring outputs are reliable, ethical, and aligned with regulatory standards.
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• Work collaboratively with Technical Engineers, Product Owners, and Solution Architects to understand data flows and manage the efficient and effective production of high-quality outputs.
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Why Lloyds Banking Group

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We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology reacts to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

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Qualifications

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• A background in data science, analytics, reporting, or modelling is essential to success.
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• Strong people leadership and interpersonal skills: You'll inspire and empower an inclusive team, be able to stretch, coach and develop to improveelben performance and provide a great team environment.
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• Intellectually & analytically curious: Unafraid to challenge the status quo, have an intellectually curious outlook, and seek to innovate and adapt quickly from setbacks. Passionate about solving problems and finding innovative ways to bring data to life.
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• Technical & analytical expertise: Proficiency in data analysis, customer analytics and visualisation tools (e.g. AI, Python, SQL, SAS, Power BI, Tableau) and experience with cloud-based data platforms (e.g. GCP) providing actionable insight and analytics for the business.
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• Data insights and storytelling: Apply product‑led thinking to reporting and analytics initiatives, ensuring solutions are user‑centric, iterative, and aligned to evolving business needs. Translate complex datasets into clear, actionable insights that support operational and strategic goals across Colleague Success.
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• Communicate & influence: Present and influence effectively at all levels of the organisation, including Managing Director level.
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Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

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We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under‑represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

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Please note – South Wales location is currently Newport, but will be Cardiff on opening of the site in 2026.

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Benefits

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• A generous pension contribution of up to 15%
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• An annualving performance‑related bonus
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• Share schemes including free shares
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• Benefits you can adapt to your lifestyle, such as discounted shopping
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• 30 days' holiday, with bank holidays on top
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• A range of well‑being initiatives and generous parental leave policies
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Want to do amazing work that’s interesting and makes a difference to millions of people? Join our journey.