Loan Operations & Customer Accounts Manager

VARGO Group; United Kingdom; On-site; GBP 32,000 - 42,000; Full time

Job summary

Adage Credit in London seeks a Customer and Loan Account Assistant Manager to oversee consumer loan activity, underwriting, and customer relations. You will use CRM tools like HubSpot and Excel to manage applications, repayments, and reporting.

Strong communication and a proactive, team-oriented attitude are essential to support underserved communities in the UK. The role requires handling daily loan operations, guiding customers through the application process, and ensuring compliance with

Qualifications

• Experience with loan management or related field.
• Proficiency in using CRM software and data entry.
• Excellent written and verbal communication skills.
• Ability to analyze affordability and perform pre-analysis for loans.

Responsibilities

• Manage loans and customers in the London area.
• Conduct pre-analysis, verify customer credibility, and review affordability per policy.
• Handle day‑to‑day loan applications, repayments, and customer inquiries.
• Produce regular analysis and reporting on loan activities for management.
• Promote services and support customers to secure prospective clients.

Skills

CRM software

Strong communication

Customer service

Interpersonal skills

Analytical thinking

Tools

HubSpot

Microsoft Excel

Job description

Adage Credit in London seeks a Customer and Loan Account Assistant Manager to oversee consumer loan activity, underwriting, and customer relations. You will use CRM tools like HubSpot and Excel to manage applications, repayments, and reporting.

Strong communication and a proactive, team-oriented attitude are essential to support underserved communities in the UK. The role requires handling daily loan operations, guiding customers through the application process, and ensuring compliance with