Customer Account Manager – Loans & Client Success

Everyday Loans Group; Reading; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent company pension 3% employee

8% employer contribution

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Job summary

Evlo, a leading consumer finance lender, is seeking a Customer Account Manager in Reading. You will be trained and supported to manage the full loan lifecycle, from inquiry and affordability checks through to repayment, while building strong customer relationships.

Ideal candidates have strong communication skills, a customer-focused mindset and enjoy working toward targets. The role emphasizes high service levels, with a comprehensive benefits package and bonus opportunities.

Qualifications

• Experience in financial services and consumer lending.
• Excellent communication and rapport-building skills.
• Willingness to develop through training and full loan lifecycle.

Responsibilities

• Speak with customers at the local branch to assess needs and affordability.
• Process loan applications and ensure smooth lifecycle support.
• Deliver excellent customer service and work toward targets.

Skills

Customer-focused

Strong communication

Self-development

Team work

Targets oriented

Job description

Evlo, a leading consumer finance lender, is seeking a Customer Account Manager in Reading. You will be trained and supported to manage the full loan lifecycle, from inquiry and affordability checks through to repayment, while building strong customer relationships.

Ideal candidates have strong communication skills, a customer-focused mindset and enjoy working toward targets. The role emphasizes high service levels, with a comprehensive benefits package and bonus opportunities.